Getting started with HELLO - Quickstart guide

Understanding the components of the vertical navigation bar. Here is a video guide- 

1. Contact Center - 

It can be accessed by a complete hierarchy of managers,  team leads, and employees.

It is common for all the employees, no two employees of the same company can have different contact centers.

It contains all the clients, chats, and contact details that are not closed by any employee.

Features of Contact Center




2. Inbox - 
From this section, you can see the inbox created by you for ticketing, Refer to this doc to know how this works

3. Knowledge Base

This tab is accessible to the manager only. The main use of the knowledge base for a company is to add articles for the help of customers/clients, i.e. as their documentation, FAQ, and help section.

Refer to this doc to see how it works -

4. Chat analytics has various filters to be used as per the data required. 


5. Manage - You will see various sections under this section - Inbox, Replies, Bot, Teams, Tags, Blocked clients, Knowledgebase. 


Inbox - This section helps you to see all the inboxes created by you for Whatsapp, chat and Email. You can create your new inbox from here.


Replies - This section helps you to save reply so that you can use it anytime while replying.

Bot - This section help you to create your own bot



Teams - From the team section, you can create your own team By clicking on Add team option. 


Tags - You can see all the Tags created by you from this section.




Blocked clients - This section will show all the clients blocked by you. You can also manage them from here.

Knowledgebase - From this section you can manage settings of your knowledgebase section and configure knowledgebase.


6. Support - This section help you to access help docs, request a feature and start a live chat.