How to access the knowledge base section of hello

The primary use of the knowledge base for a company is to add articles for the help of customers/clients, i.e. as their documentation, FAQ, and help section.

To use the knowledge base, you have to configure it in the settings tab first.

Click here to check the steps required to configure Knowledge Base in the settings tab

Once you configure all the settings required for the knowledge base, you can access it from the main dashboard.

By default, the name of the folder is taken as a slug, but you can also manually write the slug, but it must be unique as it is part of a URL and a single URL cannot point open two different folders.