MSG91 Bot

The MSG91 Chat bot is an in-house built Chat bot technology that helps users create their own Chat bot by using drag and drop functionality.

One can design their own flow on the canvas provided using the message, utility and actions features.

Lets understand the terminology used in the chat bot

1. Flows : One can create multiple flows with more than one intents. The chat bot picks the flow on the basis of the intents provided

2. There can be two types of flows: message and fallback

3. A fallback flow is custom flow that can be created to handle fallback situations

4. A message flow guides the chat bot the flow to be picked when respective intent is received.

5. Canvas : A black sheet provided for the user to drag and drop the cards and design the flow

6. Card : A white rectangular box drag and dropped on the canvas is a card.

7. Node : A blue dot created on the card that helps the user connect it to multiple cards is a node

8. Connectors : A blue dash line connecting node of one card with the other is a connector