You can integrate MSG91 with your Shopify store to send WhatsApp Messages if the customer abandons checkouts.
You can follow the below steps:
1. Integrate Shopify with the MSG91. Please refer to the LINK.
2. Create a campaign in the MSG91 account with a WhatsApp template. Please refer to the ARTICLE to create a campaign.
Note: If you want to create a button with the recovery link. While adding the URL for the button add the shop's domain name and then add a variable for the checkout slug.
3. Create a trigger in Shopify for abandoned carts by selecting the WhatsApp campaign created earlier.
A. Campaign: Select the campaign with the Whatsapp template.
B. Shopify Event: Select Abandon Checkout
C. Send Abandoned Checkout Trigger After: Enter the time after which you want to send a WhatsApp message. The time should be more than 15 minutes.
D. To Mobiles: Select the customer's mobile on which you want to send a WhatsApp message.
E. Variables: Map the variables in the WhatsApp template.
F. For button: Select Recover Checkout Path (Whatsapp).
Note: If you select Recover Checkout Path (Whatsapp). You will receive the slug after the domain name.