Wallet
- Wallet Guide
- Wallet: Bonus Balance Addition and Deduction
- Wallet: Check Balance Deduction from Delivery Logs
Transactional Email
- All You Need to Know about Transactional Email of MSG91
- How to create a transactional email template with API Integration detail
- How to Add Domain in MSG91
- How to complete domain verification ?
- How to check transactional email delivery reports?
- How to fix the issue if an email is rejected due to content judged as SPAM by the internet community
- How to subscribe to email services
- Transactional email being received in the spam or promotional folder.
- How to get Email delivery logs on Webhook
- Step-by-step process to configure Email API in MSG91
- How to validate your recipient email address
URL shortener
- How to use and check the report of a short URL?
- How to check the URL Shortener report?
WhatsApp
- WhatsApp- FAQ
- How To Get your business account verified on WhatsApp?
- MSG91 - Free WhatsApp Business API
- Guide To WhatsApp Messaging With MSG91
- How to begin with WhatsApp
- Create WhatsApp QR Code To Chat
- How to send WhatsApp from Google Spreadsheet?
- How to apply for WhatsApp Green Tick Verification?
- How to check if your account is verified on Meta or not?
- How to subscribe for WhatsApp services?
Phonebook
- How to upload contacts to a group?
- How to add a group for phonebook? How many contacts can I import/upload at once?
- How can I send SMS on selected numbers in phonebook?
- How can I set the default expiry of any number in the phonebook?
- How to delete selected contacts from a phonebook group?
- Can I copy or move contacts from one group to the other?
- How to export existing phonebook data and upload it on segmento
API
- How can I integrate the API provided in the MSG91 panel?
- Why integrate MSG91 API using Socket?
- What do you mean by API Security?
- How to send + sign in SMS from API?
- How to debug if my API is not working?
- Where can I find my authentication key?
- How to get SMS status in API?
- How do resolve the error OTP not found and placeholder not found in the message?
- What are the reason for error codes received under the API failed?
SendOTP
- What is SendOTP? How does it work?
- Where to find the SendOTP API? How to get Template ID?
- How does SendOTP implement the verification process? Is it secure as SendOTP itself generates the code and verifies it?
- What is the maximum and minimum OTP expiry time?
- Where to find SendOTP reports?
- How to export OTP reports?
- How OTP can be sent in other languages (Unicode)?
- What is the difference between Send OTP and Send OTP 2.0?
- How to integrate the new Login with OTP widget
Text SMS
- What is a .csv file?
- What does a flash SMS mean? How is it different from the regular SMS?
- What is the difference between the Transactional, Promotional, and SendOTP routes?
- How can I schedule an SMS? Where can I see its delivery report?
- How to add or delete an SMS template?
- How can I check my balance?
- How can I send personalized/custom SMS?
- How to move the balance from one route to another?
- How to send SMS using an Excel file from the Send SMS option?
- How to send SMS to the group?
- Why am I unable to send an SMS with the content of my choice? I get demo content repeatedly.
- How do switch routes for sending SMS from the dashboard?
- How to send encrypted SMS?
- What is an SMS campaign, its uses, and how to delete the old campaign name?
- How to send SMS worldwide?
- How to send SMS in a regional language?
- What is Unicode and which characters come under Unicode?
- How can you add/remove a signature along with the SMS?
- How to send Unicode custom SMS by CSV?
- How to automate your reports via Dashboard?
- How to add emojis or send messages in other languages (except English)?
- How to delete/cancel the scheduled SMS?
- How to resend SMS via panel?
- How can I load my previous message?
- How can I convert my Excel file to CSV?
- How to send SMS from my MSG91 dashboard?
- Where to find my Template ID for MSG91 API?
- DND Error while send Transactional or OTP messages
- Step-by-step process to configure SMS
Add ons and Plug ins
- Google Spreadsheet- How to send SMS, Email, and Campaign.
- WordPress and Woo-Commerce- How to send notifications and OTP SMS
- How to send SMS from the MSG91 mobile application?
- Magento extensions for sending SMS notifications and OTP
- OpenCart plugin for SMS notification and OTP
- MSG91 WHMCS SMS plugin- How to track if SMS is not sent
- Google spreadsheet in MSG91 Dashboard- How to use
- Excel plugin- How to resolve the error authentication failure and no internet connection
- SM-share plugin for SMS notifications and OTP with MSG91
- SAP- How to integrate MSG91 API
- WHMCS plugin for SMS notification and OTP
- Excel plugin- How to resolve an Invalid range instance error
- How to check the Unicode message in the excel file exported?
- WebEngage- How to send SMS with MSG91
- Google Spreadsheet- What to do if the MSG91 Add-On option is not available in the Plugin after installation?
- Excel- How to use the Excel plugin for sending campaign
- Freshworks- How to integrate the MSG91 plugin in Freshworks
- Shopify- How to integrate with MSG91
- Google Spreadsheet- How to send SMS
- Google Spreadsheet- How to send Emails
- Google Spreadsheet- How to send MSG91 Campaign
- Leadsquared- How to integrate the MSG91 plugin in Leadsquare
Delivery Report
- I am unable to see the delivery report of the failed API. Where can I find them?
- What is a request ID and where can I get it?
- What is an Absent subscriber?
- What is the meaning of different statuses in the delivery reports?
- What are the reasons behind a failed message?
- How to export/download the SMS Delivery Reports?
- How can I get a report for a particular number?
- Where can I check the SMS delivery reports?
Webhooks
- How does the requestb.in works? How to check if the webhook for DLR is working?
- What are Webhooks? How does it work?
- How can I get the delivery reports on my Webhook URL?
Resellers
- How to get signup updates on your webhook?
- How can I get a Reseller account on MSG91?
- How to create and design a website for selling SMS?
- How can I customize a mail and an SMS for signup?
- How do I white label my website? How to point CNAME for the domain or subdomain?
- How can I disable my client's account?
- How to mark a user Authentic?
- How can I add Demo Balance to my clients?
- How to add clients under the reseller panel?
- How do you give support to our Whitelabel clients?
- Can my clients also pay me online? If yes, then how?
- How can I add pricing to my website?
- How to have my own website for selling SMS?
- How to add Balance to the client account?
- I have disabled a reseller under me. Does it disable all users under that reseller?
- How can I put the bank details like MSG91 on my website?
- How can I convert my client's account into a reseller account?
- How to set pricing for the client account?
- Dynamic Credit Purchase Limit
- How does client search work?
- Why am I unable to pay online? It says, "You are not authorized".
- How to edit client details?
- Client SMS Consumption
- How can I update my client's mobile number?
- How can I update my client password?
- How to add SSL to my website?
All
- How to delete a phonebook group?
- How can I export contacts from a single group?
- I am facing trouble in viewing all the options on my screen. What should I do?
- I am not able to receive SMS when someone sends it on my keyword. Why is that so?
- How can I put the bank details like MSG91 on my website?
- How to send + sign in SMS from API?
- What is blocked numbers? How to block/unblock any number?
- How to add clients under reseller panel?
- How can I get delivery logs for a particular number & the failure reason?
- How can I set default expiry of any number in phonebook?
- What is the character limit for a single credit in English & Unicode? How is credit calculated?
- What is a Virtual Number or Longcode? What is Keyword and Inbox balance?
- Where I can add new keyword for longcode? What is it's maximum limit?
- Why am I unable to send an SMS with the content of my choice? I get demo content repeatedly.
- What is the meaning of SSL certificate error?
- Step-by-step guide to set up and start your Cloud Communication with MSG91
- How to use SMTP in MSG91
More
- How to Allow and Block specific countries from sending SMS
- How to resolve the error cURL Error: Failed to connect to msg91.com port 80/443: Connection timed out?
- How to add a new team member to the team?
- In one go, how many numbers can I send SMS from MSG91?
- What is the difference between free and paid SMS services?
- What is URL encoding and how do URL encoding?
- What are the best Accounting and Invoicing softwares you would recommend?
- How can I change my username and registered mobile number?
- What is Fallback and how does it work?
- What is the meaning of an SSL certificate error?
- How to enable credentials for mobile applications and other SMS addons?
- What is the difference between Push SMS and Pull SMS?
- I am facing trouble viewing all the options on my screen. What should I do?
- Can I get an SMS alert daily informing me about the available and used balance in my account?
- How to request any custom SMS solution?
- What are third-party services?
- How to restrict users to log in to other domains?
- How to disable the access of a member added to your team?
- How can I update my primary mobile number?
- How to download and use MSG91 mobile application?
- How can I update my GST number?
- How to create a Google Group?
- What is a switch account and how to use it?
- What are website and data security with MSG91?
- How to export all client details?
- How to use the Pay after Invoice option?
- What is UserTABLE? How to use it?
- How to Migrate from Twilio to MSG91?
- Promotional SMS to Customers
- My account status is in the demo, what can I do to make my account live?
- Login using Whitelisted IP address
- How to give access to your MSG91 account to support team, in order to troubleshoot on an issue
- What is token and how to use it?
- Can I set customised balance alert?
- How to fix the "could not create SSL/TLS secure channel" error
- Alternate Solution for CSV file Upload
- Static IP Resolution on Various Cloud Providers
- How can I contact Support
- How to block countries on the basis of SMS price?
Best Practices
- What best practices need to be performed for bulk SMS service?
- How to protect your SMS API from Bot Attack!
- How to check Active Login Session
Campaign
- What is Campaign and how to use it
- How to run a Campaign from Segmento
- Where to find the Campaign slug
DLT registration In India
- DLT Content Template FAQs
- Map approved DLT Template Id with respective Flow Id on MSG91 panel
- DLT | FAQs
- Entity Registration on DLT Platform
- Map your DLT Entity (PE) Id with DLT approved Header (Sender Id)
- Step by Step Guide to implement DLT in SMS
- Get Approval for your SMS Content on DLT Platform
- DLT Header Registration | Process Manual | PingConnect
- Error Description- Header/Sender Id not Associated with the DLT Template
- Error Description- Template Id not found on DLT
- Export Approved Templates from DLT Portal
- Error Description- SMS not Matched with DLT Template.
- DLT Entity Process | Post Entity ID Received
- Find your DLT Entity (PE) ID
- Map SMS Content Template on MSG91 API/Panel
- Check your SMS API and DLT Parameters
- Error Description- 211- Template Id Missing
- DLT Consent Template Registration
- DLT Debugging Checklist
- DLT key points for B2B platforms
- FAQ- DLT Consent Process
- DLT Process
- Apply Consent Template | DLT
- DLT Consent Process
- DLT Template Scrubbing / Filtering Rules
- How to use DLT AI and what is the use of DLT AI
- DLT Premium Support
Flow
- How to create a Flow ID to Send SMS via API?
- Does Template in the flow require approval? How many templates can we add?
- How Flow can be stopped?
HELLO Contact Center
- How to create a user account through MSG91?
- How to login with HELLO?
- How to send messages from the agent side through RCS?
- Employee hierarchy in HELLO
- RCS client registration and sending invite
- How to integrate RCS in HELLO?
- Steps to configure Knowledge Base
- How to use Hello for ticketing system
- How to access the knowledge base section of hello
- How to integrate ChatBot with Hello
- How to integrate WhatsAPP in HELLO?
- How to use tags in email inbox
- Getting started with HELLO - Quickstart guide
- How to integrate the Hello-Chat Widget?
- What is Hello?
- How to configure VPN in Hello for making Voice calls?
Integration guides
- Zoho Campaign- How to integrate MSG91 API?
- MSG91 WHMCS SMS Plugin- How to configure
- MARG software- How to integrate MSG91 API
- Zapier- How to integrate MSG91
- Vtiger CRM plugin with MSG91
- HDPOS software- How to integrate MSG91 API
- Cs-Cart- How to configure MSG91 with Cs-Cart?
- How to integrate MSG91 API in ERP Next?
- How to send SMS in Clevertap with MSG91
- How to send SMS in WebEngage with MSG91
- How to integrate with Busy software
- Zoho Books- How to integrate with MSG91 ?
- Zoho CRM- How to integrate with MSG91 ?
RCS
- RCS Form Registration Guide
Segmento
- 4 steps to setup Segmento
- How to use phonebook in segmento
- How you can use the Phonebook in Segmento to send the SMS.
- How to create the Phonebook in Segmento
- How to create a Segment in Segmento
Sender ID
- Country-wise SMS and Sender Id Rules
- What is a Sender ID?
- What is the meaning of prefixes like DZ, DM, IZ, etc.?
- How to set default sender ID?
- How to Add Sender ID in MSG91
- How to delete a Sender ID / Header on MSG91 panel
- What are the supported types of Sender IDs and the ETA for different countries?
Startup
- What is MSG91 Startup program and how to apply for it?
Virtual Number
- What is a Virtual Number or Longcode? What is Keyword and Inbox balance?
- I am not able to receive SMS when someone sends it on my keyword. Why is that so?
- What is the difference between Dedicated Long-Code and Shared Long-code
- How to send custom SMS using Longcode?
- Where I can add new keyword for longcode? What is it's maximum limit?
- Is it possible to export report for a particular keyword?
- How to activate a Long Code?
- How to check long-code balance?
Credits
- What is the character limit for a single credit in English & Unicode? How is credit calculated?
- What is the charge per SMS? Are failed SMS also charged?
- Credit count for different Countries
- Where can I download the Invoice/Ledger?
- How to buy credits?
- How to make refund request? How much time does it take to refund the payment?
- How do make a payment using a Debit/Credit card?
Files
- All You Need to Know about Files option of MSG91
Voice
- How to use Voice Services
- How to Subscribe for Voice Services?

Home Text SMS Why am I unable to send an SMS with the content of my choice? I get demo content repeatedly.

Why am I unable to send an SMS with the content of my choice? I get demo content repeatedly.

This is because your account is a demo account and we have added some credits to your account for you to test our services. This demo content acts as a safety feature so that no one misuses the provided credits.

If you are satisfied with our trial services you can activate or switch your DEMO account to a USER account by buying credits. Kindly contact your account manager or our support team for guidance.