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  • folder

    DLT registration In India

    • Find your DLT Entity (PE) ID

    • Entity Registration on DLT Platform

    • DLT Content Template FAQs

    • Map your DLT Entity (PE) Id with DLT approved Header (Sender Id)

    • Get Approval for your SMS Content on DLT Platform

    • DLT Header Registration | Process Manual | PingConnect

    • Step by Step Guide to implement DLT in SMS

    • Map approved DLT Template Id with respective Flow Id on MSG91 panel

    • Error Description- Header/Sender Id not Associated with the DLT Template

    • DLT Process

    • Export Approved Templates from DLT Portal

    • DLT | FAQs

    • Error Description- Template Id not found on DLT

    • DLT Consent Template Registration

    • DLT Consent Process

    • DLT Entity Process | Post Entity ID Received

    • Error Description- 211- Template Id Missing

    • Apply Consent Template | DLT

    • DLT key points for B2B platforms

    • FAQ- DLT Consent Process 

    • How to use DLT AI and what is the use of DLT AI 

    • DLT Premium Support

    • Error Description- SMS not Matched with DLT Template.

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    WhatsApp

    • Guide To WhatsApp Messaging With MSG91

    • Step-by-step process to configure Whatsapp API in MSG91

    • How to begin with WhatsApp

    • MSG91 - Free WhatsApp Business API

    • WhatsApp pricing and how to subscribe for WhatsApp services?

    • How to create a template for WhatsApp?

    • How To Get your business account verified on WhatsApp?

    • How to apply for WhatsApp Green Tick Verification?

    • How to send WhatsApp using Google Spreadsheet Plugin

    • How to check if your account is verified on Meta or not?

    • WhatsApp- FAQ

    • WhatsApp Interactive Message

    • Where to check the Failed logs for Whatsapp messages?

    • Error Codes for Whatsapp

    • Create WhatsApp QR Code To Chat

    • How to download Whatsapp Reports

    • How to get reports of Whatsapp messages on Webhook

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    SendOTP

    • How to integrate the new Login with OTP widget

    • How to create a template to Send OTP.

    • What is the difference between Send OTP and Send OTP 2.0?

    • How does SendOTP implement the verification process? Is it secure as SendOTP itself generates the code and verifies it?

    • What is SendOTP? How does it work?

    • Step-by-step process to configure OTP

    • What is the maximum and minimum OTP expiry time?

    • Where to find SendOTP reports?

    • How to export OTP reports?

    • How OTP can be sent in other languages (Unicode)?

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    API

    • What are the reason for error codes received under the API failed?

    • Where can I find my authentication key?

    • What do you mean by API Security?

    • How can I integrate the API provided in the MSG91 panel?

    • How to debug if my API is not working?

    • How to send + sign in SMS from API?

    • How do resolve the error OTP not found and placeholder not found in the message?

    • Voice calls from Hello Web

    • DLT registration vilpower

    • How to get SMS status in API?

    • Why integrate MSG91 API using Socket?

    • Error: Country Code Blocked

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    Text SMS

    • How to send SMS from my MSG91 dashboard?

    • Step-by-step process to configure SMS 

    • How to add or delete an SMS template?

    • DND Error while send Transactional or OTP messages

    • How to use MSG91 SMS Connector for MoEngage:

    • How can I send personalized/custom SMS?

    • How to send SMS worldwide?

    • How can I check my balance?

    • What does a flash SMS mean? How is it different from the regular SMS?

    • How to send SMS to the group?

    • How can you add/remove a signature along with the SMS?

    • My account status is in the demo, what can I do to make my account live?

    • How to send encrypted SMS?

    • How to send + sign in SMS from API?

    • Why am I unable to send an SMS with the content of my choice? I get demo content repeatedly.

    • What is Unicode and which characters come under Unicode?

    • How to add emojis or send messages in other languages (except English)?

    • What is the difference between the Transactional, Promotional, and SendOTP routes?

    • How to move the balance from one route to another?

    • How to send SMS using an Excel file from the Send SMS option?

    • How do switch routes for sending SMS from the dashboard?

    • How to send Unicode custom SMS by CSV?

    • How to resend SMS via panel?

    • Where to find my Template ID for MSG91 API?

    • What is a .csv file?

    • How can I schedule an SMS? Where can I see its delivery report?

    • What is an SMS campaign, its uses, and how to delete the old campaign name?

    • How to delete/cancel the scheduled SMS?

    • How can I convert my Excel file to CSV?

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    Sender ID

    • Country-wise SMS and Sender Id Rules

    • What is a Sender ID?

    • What are the supported types of Sender IDs and the ETA for different countries? 

    • How to Add, Update, or Delete a sender ID (header) on MSG91?

    • What is the meaning of prefixes like DZ, DM, IZ, etc.?

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    Transactional Email

    • How to create a transactional email template with API Integration detail 

    • Step-by-step process to configure Email API in MSG91

    • All You Need to Know about Transactional Email of MSG91

    • How to complete domain verification ?

    • How to use SMTP in MSG91

    • How to validate your recipient email address 

    • How to Add Domain in MSG91

    • Email IP Warm-Up Strategy

    • How to subscribe to email services

    • Transactional email being received in the spam or promotional folder.

    • Introduction to IP Warm-Up

    • How to get Email delivery logs on Webhook

    • How to check and export delivery reports for Email

    • How to check transactional email delivery reports?

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    Delivery Report

    • What are the reasons behind a failed message?

    • What is an Absent subscriber?

    • What is a request ID and where can I get it?

    • How to export/download the SMS Delivery Reports?

    • Where can I check the SMS delivery reports?

    • How to automate your reports via Dashboard?

    • I am unable to see the delivery report of the failed API. Where can I find them?

    • What is the meaning of different statuses in the delivery reports?

    • How to export the DLT failed report

    • How can I get a report for a particular number?

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    Best Practices

    • Login using Whitelisted IP address

    • What is token and how to use it?

    • How to protect your SMS API from Bot Attack!

    • How to Allow and Block specific countries from sending SMS

    • What best practices need to be performed for bulk SMS service?

    • How to check Active Login Session

    • How to block countries on the basis of SMS price?

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    Add ons and Plug ins

    • Shopify- How to integrate with MSG91

    • Google Spreadsheet- How to send SMS, Email, and Campaign.

    • Shopify- How to recover abandoned checkouts using WhatsApp Messages

    • WordPress and Woo-Commerce- How to send notifications and OTP SMS

    • MSG91 WHMCS SMS plugin- How to track if SMS is not sent

    • How to check the Unicode message in the excel file exported?

    • WebEngage- How to send SMS with MSG91

    • Sync Shopify data with Segment

    • How to send SMS from the MSG91 mobile application?

    • SM-share plugin for SMS notifications and OTP with MSG91

    • WHMCS plugin for SMS notification and OTP

    • Google Spreadsheet- How to send SMS

    • Google Spreadsheet- How to send MSG91 Campaign

    • Leadsquared- How to integrate the MSG91 plugin in Leadsquare

    • Zapier MSG91 Integration- Send Whatsapp, Email, Voice, and SMS

    • Hubspot - Integration with MSG91

    • Zapier Integration- How to send SMS

    • Zapier Integration- How to send data to Segmento in MSG91 from your app via Zapier

    • Zoho CRM + MSG91 - Send Whatsapp, SMS, Voice, and RCS alerts.

    • Magento extensions for sending SMS notifications and OTP

    • OpenCart plugin for SMS notification and OTP

    • Excel plugin- How to resolve the error authentication failure and no internet connection

    • SAP- How to integrate MSG91 API

    • Excel plugin- How to resolve an Invalid range instance error

    • Google Spreadsheet- What to do if the MSG91 Add-On option is not available in the Plugin after installation?

    • How to Migrate from Twilio to MSG91?

    • Excel- How to use the Excel plugin for sending campaign

    • Freshworks- How to integrate the MSG91 plugin in Freshworks

    • Google Spreadsheet- How to send Emails

    • How to add MSG91 as an Email Service Provider in Clevertap

    • How to send messages to users who have viewed the product but have not purchased it (Browse Abandonment)

  • folder

    Flow

    • How to create a Template ID to Send SMS via API?

    • Does Template in the flow require approval? How many templates can we add?

    • How Flow can be stopped?

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    HELLO Contact Center

    • How to create ChatGPT Bot

    • How to integrate the Hello-Chat Widget?

    • How to integrate WhatsApp in HELLO? 

    • What is Hello?

    • Identity verification in Hello

    • Getting started with HELLO - Quickstart guide

    • How to configure VPN in Hello for making Voice calls?

    • Get Started With Workflow

    • How to use Hello for ticketing system

    • How to integrate ChatBot with Hello

    • How to do Facebook Integration with Hello

    • How to close/snooze bulk tickets in Hello Inbox?

    • How to see the reaction to a specific chat on WhatsApp inbox in Hello?

    • What are the notification settings in Hello? 

    • Inbox Filtering by Last reply

    • RCS client registration and sending invite

    • How to Integrate SMTP Service in HELLO Inbox?

    • Summarize chats in Hello

    • How to use tags in email inbox

    • How to set up forwarding for Hello Inbox?

    • How to check Analytics in Hello?

    • Paraphrase the reply in Hello

    • Feedback setting in Hello Inboxes

    • How to use Hello in mobile app

    • Hello Facebook Inbox Error

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    All

    • How to fix the "could not create SSL/TLS secure channel" error

    • Step-by-step guide to set up and start your Cloud Communication with MSG91

    • What is URL encoding and how do URL encoding?

    • How can I get delivery logs for a particular number & the failure reason?

    • What is blocked numbers? How to block/unblock any number?

    • What is the meaning of SSL certificate error?

    • Alternate Solution for CSV file Upload

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    More

    • How to give access to your MSG91 account to support team, in order to troubleshoot on an issue

    • What is the difference between Push SMS and Pull SMS?

    • How to add a new team member to the team?

    • How to resolve the error cURL Error: Failed to connect to msg91.com port 80/443: Connection timed out?

    • What is the difference between free and paid SMS services?

    • How can I contact Support

    • What is a switch account and how to use it?

    • CORS ERROR

    • What is Fallback and how does it work?

    • I am facing trouble viewing all the options on my screen. What should I do?

    • How can I update my primary mobile number?

    • How can I update my GST number?

    • What are website and data security with MSG91?

    • How to export all client details?

    • Promotional SMS to Customers

    • Can I set customised balance alert? 

    • Static IP Resolution on Various Cloud Providers

    • What are the best Accounting and Invoicing softwares you would recommend?

    • How can I change my username and registered mobile number?

    • Can I get an SMS alert daily informing me about the available and used balance in my account?

    • How to request any custom SMS solution?

    • What are third-party services?

    • How to download and use MSG91 mobile application?

    • How to create a Google Group?

    • What is UserTABLE? How to use it?

    • How to delete access of a member added to your team?

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    Campaign

    • What is Campaign and how to use it

    • How to run a Campaign from Segmento

    • How to check the reports of the campaign?

    • Where to find the Campaign slug

    • What are Campaign filters?

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    Webhooks

    • How to use Webhook to get the delivery report on the desired URL?

    • How does the requestbin work? How to check if the webhook for DLR is working?

    • What are Webhooks? How does it work?

  • folder

    Voice

    • How to use Voice Services

    • Number Subscription

    • How to use Outgoing Services

    • Call Monitoring

    • How to use Incoming Services

    • What is Flow and its creation

    • VPN in Chrome OS

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    Credits

    • What is the character limit for a single credit in English & Unicode? How is credit calculated?

    • Where can I download the Invoice/Ledger?

    • What is the charge per SMS? Are failed SMS also charged?

    • How to add funds?

    • How do make a payment using a Debit/Credit card?

    • How to make refund request? How much time does it take to refund the payment?

    • How to create an e-mandate for auto-recharge?

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    Integration guides

    • Zoho CRM- How to integrate with MSG91 ?

    • MSG91 WHMCS SMS Plugin- How to configure

    • How to integrate MSG91 API in ERP Next?

    • How to send SMS in WebEngage with MSG91

    • Zoho Campaign- How to integrate MSG91 API?

    • MARG software- How to integrate MSG91 API

    • HDPOS software- How to integrate MSG91 API

    • Zoho Subscription-  How to integrate with MSG91?

    • How to send SMS in Clevertap with MSG91

    • How to integrate with Busy software

    • Integrate Tally with MSG91

    • Vtiger CRM plugin with MSG91

    • Cs-Cart- How to configure MSG91 with Cs-Cart?

    • Zoho Books- How to integrate with MSG91 ?

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    Resellers

    • How can I add Demo Balance to my clients?

    • How to create and design a website for selling SMS?

    • How to mark a user Authentic?

    • How to set pricing for the client account?

    • Dynamic Credit Purchase Limit

    • Why am I unable to pay online? It says, "You are not authorized".

    • Client SMS Consumption

    • How can I update my client password?

    • How to restrict users to log in to other domains?

    • How can I get a Reseller account on MSG91?

    • How do I white label my website? How to point CNAME for the domain or subdomain?

    • How can I disable my client's account?

    • How to have my own website for selling SMS?

    • How can I update my client's mobile number?

    • How to get signup updates on your webhook?

    • How can I customize a mail and an SMS for signup?

    • How to add clients under the reseller panel?

    • How do you give support to our Whitelabel clients?

    • Can my clients also pay me online? If yes, then how?

    • How can I add pricing to my website?

    • How to add Balance to the client account?

    • I have disabled a reseller under me. Does it disable all users under that reseller?

    • How can I put the bank details like MSG91 on my website?

    • How can I convert my client's account into a reseller account?

    • How does client search work?

    • How to edit client details?

    • How to add SSL to my website?

    • How to add clients under reseller panel?

  • folder

    URL shortener

    • How to use and check the report of a short URL?

    • How to check the URL Shortener report?

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    Segmento

    • 4 steps to setup Segmento

    • How to create the Phonebook in Segmento

    • How to use phonebook in segmento

    • How to create a Segment in Segmento

    • How you can use the Phonebook in Segmento to send the SMS.

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    Virtual Number

    • Where I can add new keyword for longcode? What is it's maximum limit?

    • I am not able to receive SMS when someone sends it on my keyword. Why is that so?

    • How to activate a Long Code?

    • What is the difference between Dedicated Long-Code and Shared Long-code

    • How to send custom SMS using Longcode?

    • What is a Virtual Number or Longcode? What is Keyword and Inbox balance?

    • Is it possible to export report for a particular keyword?

    • How to check long-code balance?

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    Push Notification

    • How to use Push Notifications on MSG91

    • Push Notification and Features

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    Phonebook

    • How can I set the default expiry of any number in the phonebook?

    • How to upload contacts to a group?

    • How to add a group for phonebook? How many contacts can I import/upload at once?

    • How to delete selected contacts from a phonebook group?

    • Can I copy or move contacts from one group to the other?

    • How to delete a phonebook group?

    • How can I export contacts from a single group?

    • How can I set default expiry of any number in phonebook?

    • How to export existing phonebook data and upload it on segmento

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    Files

    • All You Need to Know about File Hosting option of MSG91

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    Startup

    • What is MSG91 Startup program and how to apply for it?

  • folder

    Wallet

    • Wallet: Check Balance Deduction from Delivery Logs

    • Wallet Guide

    • Wallet: Bonus Balance Addition and Deduction

  • folder

    RCS

    • RCS Form Registration Guide

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    KnowledgeBase

    • KB main doc

    • Steps to configure Knowledge Base

    • How to Add articles in KnowledgeBase?

    • How to white label your Hello Knowledge Base for branding ?

    • KB Redirection

    • Custom Header Footer

    • How to access the knowledge base section of hello

    • KB FAQ

Home More
  • How to give access to your MSG91 account to support team, in order to troubleshoot on an issue

  • What is the difference between Push SMS and Pull SMS?

  • How to add a new team member to the team?

  • How to resolve the error cURL Error: Failed to connect to msg91.com port 80/443: Connection timed out?

  • What is the difference between free and paid SMS services?

  • How can I contact Support

  • What is a switch account and how to use it?

  • CORS ERROR

  • What is Fallback and how does it work?

  • I am facing trouble viewing all the options on my screen. What should I do?

  • How can I update my primary mobile number?

  • How can I update my GST number?

  • What are website and data security with MSG91?

  • How to export all client details?

  • Promotional SMS to Customers

  • Can I set customised balance alert? 

  • Static IP Resolution on Various Cloud Providers

  • What are the best Accounting and Invoicing softwares you would recommend?

  • How can I change my username and registered mobile number?

  • Can I get an SMS alert daily informing me about the available and used balance in my account?

  • How to request any custom SMS solution?

  • What are third-party services?

  • How to download and use MSG91 mobile application?

  • How to create a Google Group?

  • What is UserTABLE? How to use it?

  • How to delete access of a member added to your team?

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