MSG91 RCS Integration with MoEngage – Help Doc


To integrate MSG91 RCS with MoEngage for sending RCS campaigns seamlessly.


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Step-by-Step Integration

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Step 1: Open MoEngage Settings

  • Login to MoEngage

  • Click on Settings




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Step 2: Navigate to SMS & RCS

  • Go to Channels → SMS | RCS

  • Click On RCS

    Screenshot 2026-05-18 at 3.18.10 PM.png


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Step 3: Add RCS Sender

  • Under the RCS section, click on “Add RCS Sender”


Screenshot 2026-05-18 at 3.18.10 PM.png





Step 4: Select MSG91 Provider

  • Choose and Click On
    👉 “Send your RCS campaigns from MoEngage using your MSG91 account”

Screenshot 2026-05-18 at 3.19.08 PM.png


  • A Page Will Open Like This After Clicking -





Step 5: Get Details from MSG91

  • Login to MSG91

  • Go to RCS Section

  • Select Registration

  • Copy Exact Project ID name and paste under Sender Name in Moengage

  • Copy Exact Project ID and paste it under Sender Id in Moengage



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Step 7: Enter Details in MoEngage

Fill the following fields in MoEngage:

After entering all the details the page will look like this







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Step 8: Save Configuration

  • Click on Save

  • Your RCS integration will be completed successfully




Screenshot 2026-05-18 at 3.28.35 PM.png

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⚠️ Important Checklist

  • Ensure all fields are correctly filled

  • Verify Project ID and Auth Key

  • Use exact API URL

  • Select correct sender type



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How To Set Incoming Messages & Delivery callback URL MSG91


  • Copy the URL from Moengage

WhatsApp Image 2026-05-18 at 5.20.49 PM.jpeg


  • Click On Webhooks Section in RCS


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Screenshot 2026-05-18 at 6.07.53 PM.png

  • Select MoEngage Clicked if you want click tracking from our end, or choose MoEngage to track clicks directly on the MoEngage dashboard.

  • After pasting, verify that the Webhook status is set to “Active / In Play”

  • Click on Create to enable the webhook

  • Once done, your Callback URL will be successfully configured



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Quick Summary

Settings → SMS & RCS → Add Sender → Select MSG91 → Enter Details → Save



Created By - [email protected]