MSG91 RCS Integration with MoEngage – Help Doc
To integrate MSG91 RCS with MoEngage for sending RCS campaigns seamlessly.
Step-by-Step Integration
Step 1: Open MoEngage Settings
Login to MoEngage
Click on Settings

Step 2: Navigate to SMS & RCS
Go to Channels → SMS | RCS
Click On RCS

Step 3: Add RCS Sender
Under the RCS section, click on “Add RCS Sender”

Step 4: Select MSG91 Provider
Choose and Click On
👉 “Send your RCS campaigns from MoEngage using your MSG91 account”

A Page Will Open Like This After Clicking -

Step 5: Get Details from MSG91
Login to MSG91
Go to RCS Section
Select Registration
Copy Exact Project ID name and paste under Sender Name in Moengage
Copy Exact Project ID and paste it under Sender Id in Moengage

Step 7: Enter Details in MoEngage
Fill the following fields in MoEngage:
Sender Type (Transactional / Promotional / OTP)
Sender Name
Sender ID (Project ID from MSG91)
API URL ( https://control.msg91.com/api/v5/oneapi/api/flow/run?source=moengage)
Auth Key ( From MSG91 dashboard)
After entering all the details the page will look like this

Step 8: Save Configuration
Click on Save
Your RCS integration will be completed successfully ✅

⚠️ Important Checklist
Ensure all fields are correctly filled
Verify Project ID and Auth Key
Use exact API URL
Select correct sender type
How To Set Incoming Messages & Delivery callback URL MSG91
Copy the URL from Moengage

Click On Webhooks Section in RCS


Select MoEngage Clicked if you want click tracking from our end, or choose MoEngage to track clicks directly on the MoEngage dashboard.
After pasting, verify that the Webhook status is set to “Active / In Play”
Click on Create to enable the webhook
Once done, your Callback URL will be successfully configured
Quick Summary
Settings → SMS & RCS → Add Sender → Select MSG91 → Enter Details → Save
Created By - [email protected]