LOGO
  • folder

    Wallet

    • Wallet Guide

    • Wallet: Bonus Balance Addition and Deduction

    • Wallet: Check Balance Deduction from Delivery Logs

  • folder

    Transactional Email

    • All You Need to Know about Transactional Email of MSG91

    • How to create a transactional email template with API Integration detail

    • How to Add Domain in MSG91

    • How to complete domain verification ?

    • How to check transactional email delivery reports?

    • How to fix the issue if an email is rejected due to content judged as SPAM by the internet community

    • How to subscribe to email services

    • Transactional email being received in the spam or promotional folder.

    • How to get Email delivery logs on Webhook

    • Step-by-step process to configure Email API in MSG91

    • How to validate your recipient email address 

  • folder

    URL shortener

    • How to use and check the report of a short URL?

    • How to check the URL Shortener report?

  • folder

    WhatsApp

    • WhatsApp- FAQ

    • How To Get your business account verified on WhatsApp?

    • MSG91 - Free WhatsApp Business API

    • Guide To WhatsApp Messaging With MSG91

    • How to begin with WhatsApp

    • Create WhatsApp QR Code To Chat

    • How to send WhatsApp from Google Spreadsheet?

    • How to apply for WhatsApp Green Tick Verification?

    • How to check if your account is verified on Meta or not?

    • How to subscribe for WhatsApp services? 

  • folder

    Phonebook

    • How to upload contacts to a group?

    • How to add a group for phonebook? How many contacts can I import/upload at once?

    • How can I send SMS on selected numbers in phonebook?

    • How can I set the default expiry of any number in the phonebook?

    • How to delete selected contacts from a phonebook group?

    • Can I copy or move contacts from one group to the other?

    • How to export existing phonebook data and upload it on segmento

  • folder

    API

    • How can I integrate the API provided in the MSG91 panel?

    • Why integrate MSG91 API using Socket?

    • What do you mean by API Security?

    • How to send + sign in SMS from API?

    • How to debug if my API is not working?

    • Where can I find my authentication key?

    • How to get SMS status in API?

    • How do resolve the error OTP not found and placeholder not found in the message?

    • What are the reason for error codes received under the API failed?

  • folder

    SendOTP

    • What is SendOTP? How does it work?

    • Where to find the SendOTP API? How to get Template ID?

    • How does SendOTP implement the verification process? Is it secure as SendOTP itself generates the code and verifies it?

    • What is the maximum and minimum OTP expiry time?

    • Where to find SendOTP reports?

    • How to export OTP reports?

    • How OTP can be sent in other languages (Unicode)?

    • What is the difference between Send OTP and Send OTP 2.0?

    • How to integrate the new Login with OTP widget

  • folder

    Text SMS

    • What is a .csv file?

    • What does a flash SMS mean? How is it different from the regular SMS?

    • What is the difference between the Transactional, Promotional, and SendOTP routes?

    • How can I schedule an SMS? Where can I see its delivery report?

    • How to add or delete an SMS template?

    • How can I check my balance?

    • How can I send personalized/custom SMS?

    • How to move the balance from one route to another?

    • How to send SMS using an Excel file from the Send SMS option?

    • How to send SMS to the group?

    • Why am I unable to send an SMS with the content of my choice? I get demo content repeatedly.

    • How do switch routes for sending SMS from the dashboard?

    • How to send encrypted SMS?

    • What is an SMS campaign, its uses, and how to delete the old campaign name?

    • How to send SMS worldwide?

    • How to send SMS in a regional language?

    • What is Unicode and which characters come under Unicode?

    • How can you add/remove a signature along with the SMS?

    • How to send Unicode custom SMS by CSV?

    • How to automate your reports via Dashboard?

    • How to add emojis or send messages in other languages (except English)?

    • How to delete/cancel the scheduled SMS?

    • How to resend SMS via panel?

    • How can I load my previous message?

    • How can I convert my Excel file to CSV?

    • How to send SMS from my MSG91 dashboard?

    • Where to find my Template ID for MSG91 API?

    • DND Error while send Transactional or OTP messages

    • Step-by-step process to configure SMS 

  • folder

    Add ons and Plug ins

    • Google Spreadsheet- How to send SMS, Email, and Campaign.

    • WordPress and Woo-Commerce- How to send notifications and OTP SMS

    • How to send SMS from the MSG91 mobile application?

    • Magento extensions for sending SMS notifications and OTP

    • OpenCart plugin for SMS notification and OTP

    • MSG91 WHMCS SMS plugin- How to track if SMS is not sent

    • Google spreadsheet in MSG91 Dashboard- How to use 

    • Excel plugin- How to resolve the error authentication failure and no internet connection

    • SM-share plugin for SMS notifications and OTP with MSG91

    • SAP- How to integrate MSG91 API

    • WHMCS plugin for SMS notification and OTP

    • Excel plugin- How to resolve an Invalid range instance error

    • How to check the Unicode message in the excel file exported?

    • WebEngage- How to send SMS with MSG91

    • Google Spreadsheet- What to do if the MSG91 Add-On option is not available in the Plugin after installation?

    • Excel- How to use the Excel plugin for sending campaign

    • Freshworks- How to integrate the MSG91 plugin in Freshworks

    • Shopify- How to integrate with MSG91

    • Google Spreadsheet- How to send SMS

    • Google Spreadsheet- How to send Emails

    • Google Spreadsheet- How to send MSG91 Campaign

    • Leadsquared- How to integrate the MSG91 plugin in Leadsquare

  • folder

    Delivery Report

    • I am unable to see the delivery report of the failed API. Where can I find them?

    • What is a request ID and where can I get it?

    • What is an Absent subscriber?

    • What is the meaning of different statuses in the delivery reports?

    • What are the reasons behind a failed message?

    • How to export/download the SMS Delivery Reports?

    • How can I get a report for a particular number?

    • Where can I check the SMS delivery reports?

  • folder

    Webhooks

    • How does the requestb.in works? How to check if the webhook for DLR is working?

    • What are Webhooks? How does it work?

    • How can I get the delivery reports on my Webhook URL?

  • folder

    Resellers

    • How to get signup updates on your webhook?

    • How can I get a Reseller account on MSG91?

    • How to create and design a website for selling SMS?

    • How can I customize a mail and an SMS for signup?

    • How do I white label my website? How to point CNAME for the domain or subdomain?

    • How can I disable my client's account?

    • How to mark a user Authentic?

    • How can I add Demo Balance to my clients?

    • How to add clients under the reseller panel?

    • How do you give support to our Whitelabel clients?

    • Can my clients also pay me online? If yes, then how?

    • How can I add pricing to my website?

    • How to have my own website for selling SMS?

    • How to add Balance to the client account?

    • I have disabled a reseller under me. Does it disable all users under that reseller?

    • How can I put the bank details like MSG91 on my website?

    • How can I convert my client's account into a reseller account?

    • How to set pricing for the client account?

    • Dynamic Credit Purchase Limit

    • How does client search work?

    • Why am I unable to pay online? It says, "You are not authorized".

    • How to edit client details?

    • Client SMS Consumption

    • How can I update my client's mobile number?

    • How can I update my client password?

    • How to add SSL to my website?

  • folder

    All

    • How to delete a phonebook group?

    • How can I export contacts from a single group?

    • I am facing trouble in viewing all the options on my screen. What should I do?

    • I am not able to receive SMS when someone sends it on my keyword. Why is that so?

    • How can I put the bank details like MSG91 on my website?

    • How to send + sign in SMS from API?

    • What is blocked numbers? How to block/unblock any number?

    • How to add clients under reseller panel?

    • How can I get delivery logs for a particular number & the failure reason?

    • How can I set default expiry of any number in phonebook?

    • What is the character limit for a single credit in English & Unicode? How is credit calculated?

    • What is a Virtual Number or Longcode? What is Keyword and Inbox balance?

    • Where I can add new keyword for longcode? What is it's maximum limit?

    • Why am I unable to send an SMS with the content of my choice? I get demo content repeatedly.

    • What is the meaning of SSL certificate error?

    • Step-by-step guide to set up and start your Cloud Communication with MSG91

    • How to use SMTP in MSG91

  • folder

    More

    • How to Allow and Block specific countries from sending SMS

    • How to resolve the error cURL Error: Failed to connect to msg91.com port 80/443: Connection timed out?

    • How to add a new team member to the team?

    • In one go, how many numbers can I send SMS from MSG91?

    • What is the difference between free and paid SMS services?

    • What is URL encoding and how do URL encoding?

    • What are the best Accounting and Invoicing softwares you would recommend?

    • How can I change my username and registered mobile number?

    • What is Fallback and how does it work?

    • What is the meaning of an SSL certificate error?

    • How to enable credentials for mobile applications and other SMS addons?

    • What is the difference between Push SMS and Pull SMS?

    • I am facing trouble viewing all the options on my screen. What should I do?

    • Can I get an SMS alert daily informing me about the available and used balance in my account?

    • How to request any custom SMS solution?

    • What are third-party services?

    • How to restrict users to log in to other domains?

    • How to disable the access of a member added to your team?

    • How can I update my primary mobile number?

    • How to download and use MSG91 mobile application?

    • How can I update my GST number?

    • How to create a Google Group?

    • What is a switch account and how to use it?

    • What are website and data security with MSG91?

    • How to export all client details?

    • How to use the Pay after Invoice option?

    • What is UserTABLE? How to use it?

    • How to Migrate from Twilio to MSG91?

    • Promotional SMS to Customers

    • My account status is in the demo, what can I do to make my account live?

    • Login using Whitelisted IP address

    • How to give access to your MSG91 account to support team, in order to troubleshoot on an issue

    • What is token and how to use it?

    • Can I set customised balance alert? 

    • How to fix the "could not create SSL/TLS secure channel" error

    • Alternate Solution for CSV file Upload

    • Static IP Resolution on Various Cloud Providers

    • How can I contact Support

    • How to block countries on the basis of SMS price?

  • folder

    Best Practices

    • What best practices need to be performed for bulk SMS service?

    • How to protect your SMS API from Bot Attack!

    • How to check Active Login Session

  • folder

    Campaign

    • What is Campaign and how to use it

    • How to run a Campaign from Segmento

    • Where to find the Campaign slug

  • folder

    DLT registration In India

    • DLT Content Template FAQs

    • Map approved DLT Template Id with respective Flow Id on MSG91 panel

    • DLT | FAQs

    • Entity Registration on DLT Platform

    • Map your DLT Entity (PE) Id with DLT approved Header (Sender Id)

    • Step by Step Guide to implement DLT in SMS

    • Get Approval for your SMS Content on DLT Platform

    • DLT Header Registration | Process Manual | PingConnect

    • Error Description- Header/Sender Id not Associated with the DLT Template

    • Error Description- Template Id not found on DLT

    • Export Approved Templates from DLT Portal

    • Error Description- SMS not Matched with DLT Template.

    • DLT Entity Process | Post Entity ID Received

    • Find your DLT Entity (PE) ID

    • Map SMS Content Template on MSG91 API/Panel

    • Check your SMS API and DLT Parameters

    • Error Description- 211- Template Id Missing

    • DLT Consent Template Registration

    • DLT Debugging Checklist

    • DLT key points for B2B platforms

    • FAQ- DLT Consent Process 

    • DLT Process

    • Apply Consent Template | DLT

    • DLT Consent Process

    • DLT Template Scrubbing / Filtering Rules

    • How to use DLT AI and what is the use of DLT AI 

    • DLT Premium Support

  • folder

    Flow

    • How to create a Flow ID to Send SMS via API?

    • Does Template in the flow require approval? How many templates can we add?

    • How Flow can be stopped?

  • folder

    HELLO Contact Center

    • How to create a user account through MSG91?

    • How to login with HELLO?

    • How to send messages from the agent side through RCS?

    • Employee hierarchy in HELLO

    • RCS client registration and sending invite

    • How to integrate RCS in HELLO?

    • Steps to configure Knowledge Base

    • How to use Hello for ticketing system

    • How to access the knowledge base section of hello

    • How to integrate ChatBot with Hello

    • How to integrate WhatsAPP in HELLO? 

    • How to use tags in email inbox

    • Getting started with HELLO - Quickstart guide

    • How to integrate the Hello-Chat Widget?

    • What is Hello?

  • folder

    Integration guides

    • Zoho Campaign- How to integrate MSG91 API?

    • MSG91 WHMCS SMS Plugin- How to configure

    • MARG software- How to integrate MSG91 API

    • Zapier- How to integrate MSG91

    • Vtiger CRM plugin with MSG91

    • HDPOS software- How to integrate MSG91 API

    • Cs-Cart- How to configure MSG91 with Cs-Cart?

    • How to integrate MSG91 API in ERP Next?

    • How to send SMS in Clevertap with MSG91

    • How to send SMS in WebEngage with MSG91

    • How to integrate with Busy software

    • Zoho Books- How to integrate with MSG91 ?

    • Zoho CRM- How to integrate with MSG91 ?

  • folder

    RCS

    • RCS Form Registration Guide

  • folder

    Segmento

    • 4 steps to setup Segmento

    • How to use phonebook in segmento

    • How you can use the Phonebook in Segmento to send the SMS.

    • How to create the Phonebook in Segmento

    • How to create a Segment in Segmento

  • folder

    Sender ID

    • Country-wise SMS and Sender Id Rules

    • What is a Sender ID?

    • What is the meaning of prefixes like DZ, DM, IZ, etc.?

    • How to set default sender ID?

    • How to Add Sender ID in MSG91

    • How to delete a Sender ID / Header on MSG91 panel 

    • What are the supported types of Sender IDs and the ETA for different countries?

  • folder

    Startup

    • What is MSG91 Startup program and how to apply for it?

  • folder

    Virtual Number

    • What is a Virtual Number or Longcode? What is Keyword and Inbox balance?

    • I am not able to receive SMS when someone sends it on my keyword. Why is that so?

    • What is the difference between Dedicated Long-Code and Shared Long-code

    • How to send custom SMS using Longcode?

    • Where I can add new keyword for longcode? What is it's maximum limit?

    • Is it possible to export report for a particular keyword?

    • How to activate a Long Code?

    • How to check long-code balance?

  • folder

    Credits

    • What is the character limit for a single credit in English & Unicode? How is credit calculated?

    • What is the charge per SMS? Are failed SMS also charged?

    • Credit count for different Countries

    • Where can I download the Invoice/Ledger?

    • How to buy credits?

    • How to make refund request? How much time does it take to refund the payment?

    • How do make a payment using a Debit/Credit card?

  • folder

    Files

    • All You Need to Know about Files option of MSG91

  • folder

    Voice

    • How to use Voice Services

    • How to Subscribe for Voice Services?

Home Sender ID
  • Country-wise SMS and Sender Id Rules

  • What is a Sender ID?

  • What is the meaning of prefixes like DZ, DM, IZ, etc.?

  • How to set default sender ID?

  • How to Add Sender ID in MSG91

  • How to delete a Sender ID / Header on MSG91 panel 

  • What are the supported types of Sender IDs and the ETA for different countries?