Summarize chats in Hello

Hello offers you the option to summarize chats to provide a brief overview of the conversation. It saves the agents' time and helps the agent to get a quick grasp of the whole conversation and reply accordingly. 

1. Login to your MSG91 account and open Hello.

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2. Select the chat that you wish to see the summary for and click on the Summarize button in the reply box. 

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3. It will provide you with a brief summary of the whole conversation of the chat in the reply box.

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