How to send messages from the agent side through RCS?

The agent has to select the required type of message from a dropdown list and then send the message.


To send an RCS type of message, the client's phone must be RCS enabled and the employee can see the client's phone status on the client details (right side of contact center panel.


Types of messages available to send to clients are text message, media, suggested replies, dial, view location, share location, open, URL calendar event, rich card, and carousel.


A text message is a normal message.


Media is a video, audio, or picture file.


Suggested replies help in automated services. In this, the agent can decide what is to be answered by the client .


The dial is sharing a number with the client.


View location is sending any location to the client, just by entering the name of the place.


Share location is sent by the agent to the client, when the client clicks on it the client location is shared with the agent.


Open URL allows us to send the URL in a conversation .


A calendar event allows to send a reminder, or event to the client and the client can directly add this to his calendar.
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