Msg91 Help Doc
HELLO Contact Center
Interactive message in Hello

Interactive message in Hello

   Interactive messages in Hello



  1. In manage click ‘Saved Reply’


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  1. Click on Interactive Messages and create the message.


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  1. When you click on create - this window will open


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  • Select the WhatsApp number from which you want to send this message.

  • Give it a name

  • Select the type of message- Button, List, Product, or Product List.

  • Enter all the details as per the headings given.


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 Button:


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    List: 


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TO GET THE CATALOG ID AND PRODUCT ID- 


  • First, you have to connect your meta catalog with your WhatsApp number in the MSG91 panel. 

Here is the doc for the same - https://msg91.com/help/whatsapp-catalog.


  • Once you connect the number, you will get the catalog ID and Product ID from Meta:

  1. Go to Commerce Manager 

  2.  Select your catalog, here you get the Catalog ID.


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  1. Open the Catalog tab and go to Items. From there you can get the item id.


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  Product:


Here you have to add the product and catalog Id from the dropdown.


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  Product List:

Here you have to add the products Id  and catalog Id from the dropdown.


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Send the Interactive message on Hello: 


Go to the Chat.


From here you have to type @ to get the interactive message.


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Select the template and click Send.


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