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How to Set Opt-Out Rules in WhatsApp Channel
Login to Your MSG91 Panel - Go to the WhatsApp channel from the dashboard.
Navigate to Opt-Out Rules - After opening the WhatsApp channel, click on "Opt-Out Rules" from the left-side menu.
Select the number for which you want to set the opt-out rule.
Create a New Rule - Click on "Create New Rule" located at the top-right corner. A pop-up will open where you can add keywords such as STOP, UNSUBSCRIBE, etc.
-These keywords can be set for Marketing, Utility, and Authentication messages.
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Select Specific Templates - You can also choose a particular template to which you want to apply the opt-out rule
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Blacklist Numbers: The numbers that opt out will be shown in the blacklist section of WhatsApp.
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Edit : Click on the three dots beside each number, you can edit the template category- so they can also be blocked or unblocked from certain category.
You can also block that particular number for other channels as well, like RCS …
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Unblock Number: Click on the three dots beside each number, you can unblock the number.
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