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Step-by-step process to configure Email API in MSG91
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How to create a transactional email template with API Integration detail
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All You Need to Know about Transactional Email of MSG91
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How to Add Domain in MSG91
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How to complete domain verification ?
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How to validate your recipient email address
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How to use SMTP in MSG91
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How to check transactional email delivery reports?
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How to subscribe to email services
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Transactional email being received in the spam or promotional folder.
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How to get Email delivery logs on Webhook
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How to fix the issue if an email is rejected due to content judged as SPAM by the internet community
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Guide To WhatsApp Messaging With MSG91
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MSG91 - Free WhatsApp Business API
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WhatsApp pricing and how to subscribe for WhatsApp services?
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How to begin with WhatsApp
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How to check if your account is verified on Meta or not?
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How To Get your business account verified on WhatsApp?
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WhatsApp- FAQ
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How to create a template for WhatsApp?
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How to send WhatsApp using Google Spreadsheet Plugin
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How to apply for WhatsApp Green Tick Verification?
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How to download Whatsapp Reports
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Create WhatsApp QR Code To Chat
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Where to check the Failed logs for Whatsapp messages?
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How to upload contacts to a group?
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How can I set the default expiry of any number in the phonebook?
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How to add a group for phonebook? How many contacts can I import/upload at once?
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Can I copy or move contacts from one group to the other?
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How to export existing phonebook data and upload it on segmento
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How to delete selected contacts from a phonebook group?
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How to delete a phonebook group?
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How can I export contacts from a single group?
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How can I set default expiry of any number in phonebook?
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What are the reason for error codes received under the API failed?
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Where can I find my authentication key?
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What do you mean by API Security?
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How can I integrate the API provided in the MSG91 panel?
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How to get SMS status in API?
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How to debug if my API is not working?
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How do resolve the error OTP not found and placeholder not found in the message?
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Why integrate MSG91 API using Socket?
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How to send + sign in SMS from API?
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How to integrate the new Login with OTP widget
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How to create a template to Send OTP.
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How does SendOTP implement the verification process? Is it secure as SendOTP itself generates the code and verifies it?
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What is SendOTP? How does it work?
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What is the difference between Send OTP and Send OTP 2.0?
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How OTP can be sent in other languages (Unicode)?
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What is the maximum and minimum OTP expiry time?
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Where to find SendOTP reports?
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Step-by-step process to configure OTP
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How to export OTP reports?
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How to send SMS from my MSG91 dashboard?
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How to add or delete an SMS template?
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Where to find my Template ID for MSG91 API?
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Step-by-step process to configure SMS
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What does a flash SMS mean? How is it different from the regular SMS?
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DND Error while send Transactional or OTP messages
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How do switch routes for sending SMS from the dashboard?
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What is Unicode and which characters come under Unicode?
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How to send Unicode custom SMS by CSV?
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How can I check my balance?
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What is an SMS campaign, its uses, and how to delete the old campaign name?
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My account status is in the demo, what can I do to make my account live?
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How can I schedule an SMS? Where can I see its delivery report?
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How can I send personalized/custom SMS?
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How to send SMS using an Excel file from the Send SMS option?
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How to send SMS to the group?
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Why am I unable to send an SMS with the content of my choice? I get demo content repeatedly.
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How to send SMS worldwide?
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How to add emojis or send messages in other languages (except English)?
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How to resend SMS via panel?
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How to send + sign in SMS from API?
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How to send encrypted SMS?
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How can you add/remove a signature along with the SMS?
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How can I convert my Excel file to CSV?
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What is a .csv file?
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What is the difference between the Transactional, Promotional, and SendOTP routes?
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How to move the balance from one route to another?
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How to delete/cancel the scheduled SMS?
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Google Spreadsheet- How to send SMS, Email, and Campaign.
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Shopify- How to integrate with MSG91
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How to send SMS from the MSG91 mobile application?
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SAP- How to integrate MSG91 API
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WordPress and Woo-Commerce- How to send notifications and OTP SMS
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Zapier- How to integrate with MSG91
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Magento extensions for sending SMS notifications and OTP
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OpenCart plugin for SMS notification and OTP
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WHMCS plugin for SMS notification and OTP
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How to check the Unicode message in the excel file exported?
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Google Spreadsheet- What to do if the MSG91 Add-On option is not available in the Plugin after installation?
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How to Migrate from Twilio to MSG91?
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Excel- How to use the Excel plugin for sending campaign
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Google Spreadsheet- How to send Emails
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Leadsquared- How to integrate the MSG91 plugin in Leadsquare
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SM-share plugin for SMS notifications and OTP with MSG91
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Freshworks- How to integrate the MSG91 plugin in Freshworks
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Google Spreadsheet- How to send SMS
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Google Spreadsheet- How to send MSG91 Campaign
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Hubspot - Integration with MSG91
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MSG91 WHMCS SMS plugin- How to track if SMS is not sent
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Excel plugin- How to resolve the error authentication failure and no internet connection
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Excel plugin- How to resolve an Invalid range instance error
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WebEngage- How to send SMS with MSG91
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What is a request ID and where can I get it?
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What are the reasons behind a failed message?
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What is an Absent subscriber?
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Where can I check the SMS delivery reports?
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I am unable to see the delivery report of the failed API. Where can I find them?
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What is the meaning of different statuses in the delivery reports?
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How to export/download the SMS Delivery Reports?
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How to automate your reports via Dashboard?
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How to export the DLT failed report
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How can I get a report for a particular number?
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How do I white label my website? How to point CNAME for the domain or subdomain?
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How to create and design a website for selling SMS?
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How to mark a user Authentic?
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How to add Balance to the client account?
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How to set pricing for the client account?
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How can I get a Reseller account on MSG91?
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How can I disable my client's account?
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How to add clients under the reseller panel?
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I have disabled a reseller under me. Does it disable all users under that reseller?
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Why am I unable to pay online? It says, "You are not authorized".
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How can I update my client password?
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How to get signup updates on your webhook?
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How can I customize a mail and an SMS for signup?
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How can I add Demo Balance to my clients?
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How do you give support to our Whitelabel clients?
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Can my clients also pay me online? If yes, then how?
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How can I add pricing to my website?
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How to have my own website for selling SMS?
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How can I put the bank details like MSG91 on my website?
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How can I convert my client's account into a reseller account?
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Dynamic Credit Purchase Limit
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How does client search work?
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How to edit client details?
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Client SMS Consumption
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How can I update my client's mobile number?
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How to restrict users to log in to other domains?
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How to add SSL to my website?
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How to add clients under reseller panel?
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How to fix the "could not create SSL/TLS secure channel" error
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Step-by-step guide to set up and start your Cloud Communication with MSG91
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What is blocked numbers? How to block/unblock any number?
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What is URL encoding and how do URL encoding?
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What is the meaning of SSL certificate error?
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How can I get delivery logs for a particular number & the failure reason?
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Alternate Solution for CSV file Upload
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How to give access to your MSG91 account to support team, in order to troubleshoot on an issue
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How to resolve the error cURL Error: Failed to connect to msg91.com port 80/443: Connection timed out?
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How can I update my primary mobile number?
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What is the difference between free and paid SMS services?
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Static IP Resolution on Various Cloud Providers
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How to add a new team member to the team?
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What are the best Accounting and Invoicing softwares you would recommend?
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What is the difference between Push SMS and Pull SMS?
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How can I change my username and registered mobile number?
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What is Fallback and how does it work?
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Can I get an SMS alert daily informing me about the available and used balance in my account?
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How can I update my GST number?
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How to create a Google Group?
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What is a switch account and how to use it?
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How to export all client details?
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How can I contact Support
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I am facing trouble viewing all the options on my screen. What should I do?
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How to request any custom SMS solution?
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What are third-party services?
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How to download and use MSG91 mobile application?
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What are website and data security with MSG91?
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What is UserTABLE? How to use it?
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Promotional SMS to Customers
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Can I set customised balance alert?
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How to delete access of a member added to your team?
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Login using Whitelisted IP address
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How to protect your SMS API from Bot Attack!
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How to Allow and Block specific countries from sending SMS
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What is token and how to use it?
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How to block countries on the basis of SMS price?
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How to check Active Login Session
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What best practices need to be performed for bulk SMS service?
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Entity Registration on DLT Platform
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Find your DLT Entity (PE) ID
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DLT Content Template FAQs
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Map your DLT Entity (PE) Id with DLT approved Header (Sender Id)
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Step by Step Guide to implement DLT in SMS
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Map approved DLT Template Id with respective Flow Id on MSG91 panel
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DLT Header Registration | Process Manual | PingConnect
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Get Approval for your SMS Content on DLT Platform
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DLT | FAQs
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Check your SMS API and DLT Parameters
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Export Approved Templates from DLT Portal
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Error Description- Header/Sender Id not Associated with the DLT Template
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DLT Entity Process | Post Entity ID Received
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DLT Process
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Error Description- SMS not Matched with DLT Template.
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DLT Debugging Checklist
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Error Description- Template Id not found on DLT
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How to use DLT AI and what is the use of DLT AI
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Map SMS Content Template on MSG91 API/Panel
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DLT Consent Process
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DLT Template Scrubbing / Filtering Rules
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Error Description- 211- Template Id Missing
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DLT key points for B2B platforms
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FAQ- DLT Consent Process
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DLT Consent Template Registration
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DLT Premium Support
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Apply Consent Template | DLT
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How to integrate ChatBot with Hello
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How to integrate WhatsApp in HELLO?
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How to integrate the Hello-Chat Widget?
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How to use Hello for ticketing system
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What is Hello?
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How to login with HELLO?
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How to send messages from the agent side through RCS?
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How to use tags in email inbox
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Getting started with HELLO - Quickstart guide
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How to configure VPN in Hello for making Voice calls?
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How to use Push Notifications on MSG91
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Steps to configure Knowledge Base
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How to Integrate SMTP Service in HELLO Inbox?
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How to create a user account through MSG91?
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RCS client registration and sending invite
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How to integrate RCS in HELLO?
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How to access the knowledge base section of hello
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MSG91 WHMCS SMS Plugin- How to configure
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How to integrate MSG91 API in ERP Next?
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MARG software- How to integrate MSG91 API
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How to send SMS in Clevertap with MSG91
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Zoho Books- How to integrate with MSG91 ?
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Vtiger CRM plugin with MSG91
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How to send SMS in WebEngage with MSG91
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How to integrate with Busy software
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Zoho Campaign- How to integrate MSG91 API?
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HDPOS software- How to integrate MSG91 API
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Cs-Cart- How to configure MSG91 with Cs-Cart?
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Zoho CRM- How to integrate with MSG91 ?
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What is a Virtual Number or Longcode? What is Keyword and Inbox balance?
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I am not able to receive SMS when someone sends it on my keyword. Why is that so?
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What is the difference between Dedicated Long-Code and Shared Long-code
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How to send custom SMS using Longcode?
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How to activate a Long Code?
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How to check long-code balance?
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Where I can add new keyword for longcode? What is it's maximum limit?
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Is it possible to export report for a particular keyword?
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What is the character limit for a single credit in English & Unicode? How is credit calculated?
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How to buy credits?
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Where can I download the Invoice/Ledger?
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What is the charge per SMS? Are failed SMS also charged?
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How to make refund request? How much time does it take to refund the payment?
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How do make a payment using a Debit/Credit card?
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How to create an e-mandate for auto-recharge?
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Country-wise SMS and Sender Id Rules
There are two types of Sender ID registration processes based on the country. Most countries demand basic details only, however, a few countries require documents to be filled.
Henceforth, we have bifurcated the countries based on their documents requirement.
Notes:
-- The type of traffic should be Transactional in nature.
-- The estimated time of approval varies from country to country for tentative ETAs, refer to this help doc -> https://msg91.com/help/MSG91/what-is-the-supported-type-of-sender-id-for-different-countries
Countries that require documents :
Step 1: Kindly fill out this Form
Step 2: If you have registered offices in your targeted countries, kindly download local documents and mail us the sealed and signed forms on company letterhead along with local business certificates at [email protected].
In absence of registered offices, kindly download the International documents and mail the sealed and signed forms on company letterhead to [email protected].
Note: Sender Id requests for Document required countries will not be taken ahead until we receive their corresponding Documents.
| Country | International Doc | Local Doc |
| Australia | Download | Download |
| Bangladesh | - | Download |
| Brazil | - | Download |
| Bulgaria | Download | Download |
| Canada | Download | Download |
| China | Download | Download |
| Egypt | Download | Download |
| Hong Kong | Download | Download |
| India | - | Help Doc |
| Indonesia | Download | Download |
| Italy | Download | Download |
| Jordan | Download | Download |
| Kenya | Download | Download |
| Nigeria | - | Download |
| Kuwait | Download | Download |
| New Zealand | Download | Download |
| Oman | Download | Download |
| Pakistan | Download | Download |
| Philippines | Download | Download |
| Poland | Download | Download |
| Qatar | Download | Download |
| Saudi Arabia | Download | Download |
| Singapore | Download | Download |
| Tanzania | Download | Download |
| Thailand | Download | Download |
| United Arab Emirates | Download | Download |
| United States | Download | Download |
| Vietnam | Download | Download |
Countries that don't require documents :
Step 1: For the below-mentioned countries kindly fill out this Form
Step 2: We will then share your details with the Operators and confirm with you once the Sender Id is approved. Post confirmation you can send SMSs to approved Countries.
Step 3: If you have registered offices in your targeted countries, kindly mail us local business certificates of all those countries at [email protected]
Abkhazia | Guadeloupe | Papua New Guinea |
Afghanistan | Guam | Paraguay |
Albania | Guatemala | Peru |
Algeria | Guernsey | Portugal |
American Samoa | Guinea | Puerto Rico |
Andorra | Guinea Bissau | Reunion |
Angola | Guyana | Romania |
Anguilla | Haiti | Russia |
Antigua and Barbuda | Honduras | Rwanda |
Argentina | Hungary | Rwanda Republic |
Armenia | Iceland | Saint Kitts and Nevis |
Aruba | Iran | Saint Lucia |
Austria | Iraq | Saint Pierre and Miquelon |
Azerbaijan | Ireland | Saint Vincent and the Grenadines |
Bahamas | Isle of Man | Samoa |
Bahrain | Israel | San Marino Republic of |
Barbados | Jamaica | Sao Tome and Principe |
Belarus | Japan | Senegal |
Belgium | Jersey | Serbia |
Belize | Kazakhstan | Seychelles |
Benin | Kiribati | Sierra Leone |
Bermuda | Korea Republic | |
Bhutan | Kosovo | Sint Maarten |
Bolivia | Kyrgyzstan | Slovakia |
Bosnia and Herzegovina | Lao People's Democratic Republic | Slovenia |
Botswana | Laos | Solomon Islands |
Brunei Darussalam | Latvia | Somalia |
Burkina Faso | Lebanon | South Africa |
Burundi | Lesotho | South Korea |
Cabo Verde | Liberia | South Ossetia |
Cambodia | Libya | South Sudan |
Cameroon | Liechtenstein | Spain |
Cape Verde | Lithuania | Sri Lanka |
Cayman Islands | Luxembourg | Sudan |
Central African Republic | Macau | Suriname |
Chad Republic | Macedonia | Swaziland |
Chile | Madagascar | Sweden |
Colombia | Malawi | Switzerland |
Comoros | Malaysia | Syria |
Congo | Maldives | Taiwan |
Congo Democrat | Mali | Tajikistan |
Cook Islands | Malta | Timor-Leste |
Costa Rica | Marshall Islands | Togo |
Cote d'Ivoire | Martinique | Tokelau |
Croatia | Mauritania | Tonga |
Cuba | Mauritius | Trinidad and Tobago |
Curacao | Mayotte | Tunisia |
Cyprus | Mexico | Turkey |
Czech Republic | Micronesia | Turkmenistan |
Denmark | Moldova | Turks and Caicos Islands |
Diego Garcia | Monaco | Tuvalu |
Djibouti Republic | Mongolia | Uganda |
Dominican Republic | Montenegro | Ukraine |
Ecuador | Montserrat | United Kingdom |
El Salvador | Morocco | Uruguay |
Equatorial Guinea | Mozambique | Uzbekistan |
Eritrea | Myanmar | Vanuatu |
Estonia | Namibia | Venezuela |
Ethiopia | Nauru | Virgin Islands British |
Falkland Islands | Nepal | Wallis and Futuna |
Faroe Islands | Netherlands | Yemen |
Fiji | Netherlands Antilles | Zambia |
Finland | New Caledonia | Zimbabwe |
France | ||
French Guiana | Nicaragua | |
French Polynesia | Niger | |
Gabon | Niue | |
Gambia | Norfolk Island | |
Georgia | North Macedonia | |
Germany | Northern Cyprus | |
Ghana | Northern Mariana Islands | |
Gibraltar | Norway | |
Greece | Palau | |
Greenland | Palestinian Territory | |
Grenada | Panama |