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Find your DLT Entity (PE) ID
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Entity Registration on DLT Platform
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Map your DLT Entity (PE) Id with DLT approved Header (Sender Id)
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DLT Content Template FAQs
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Get Approval for your SMS Content on DLT Platform
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DLT Header Registration | Process Manual | PingConnect
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Step by Step Guide to implement DLT in SMS
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Map approved DLT Template Id with respective Flow Id on MSG91 panel
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DLT Process
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Export Approved Templates from DLT Portal
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DLT | FAQs
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DLT Entity Process | Post Entity ID Received
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Error Description- Header/Sender Id not Associated with the DLT Template
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DLT Consent Process
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Error Description- 211- Template Id Missing
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DLT Premium Support
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Error Description- Template Id not found on DLT
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Apply Consent Template | DLT
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How to use DLT AI and what is the use of DLT AI
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DLT key points for B2B platforms
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DLT Consent Template Registration
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Error Description- SMS not Matched with DLT Template.
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FAQ- DLT Consent Process
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Guide To WhatsApp Messaging With MSG91
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Step-by-step process to configure Whatsapp API in MSG91
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WhatsApp pricing and how to subscribe for WhatsApp services?
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MSG91 - Free WhatsApp Business API
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How to begin with WhatsApp
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How to check if your account is verified on Meta or not?
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How to send WhatsApp using Google Spreadsheet Plugin
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How to create a template for WhatsApp?
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How To Get your business account verified on WhatsApp?
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WhatsApp Interactive Message
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How to apply for WhatsApp Green Tick Verification?
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WhatsApp- FAQ
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Error Codes for Whatsapp
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How to get reports of Whatsapp messages on Webhook
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Where to check the Failed logs for Whatsapp messages?
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How to download Whatsapp Reports
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Create WhatsApp QR Code To Chat
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How to integrate the new Login with OTP widget
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How to create a template to Send OTP.
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What is SendOTP? How does it work?
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How does SendOTP implement the verification process? Is it secure as SendOTP itself generates the code and verifies it?
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What is the difference between Send OTP and Send OTP 2.0?
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What is the maximum and minimum OTP expiry time?
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Step-by-step process to configure OTP
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Where to find SendOTP reports?
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How OTP can be sent in other languages (Unicode)?
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How to export OTP reports?
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Where can I find my authentication key?
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What are the reason for error codes received under the API failed?
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What do you mean by API Security?
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How can I integrate the API provided in the MSG91 panel?
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How to debug if my API is not working?
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How do resolve the error OTP not found and placeholder not found in the message?
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DLT registration vilpower
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How to get SMS status in API?
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How to send + sign in SMS from API?
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Voice calls from Hello Web
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Error: Country Code Blocked
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Why integrate MSG91 API using Socket?
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How to send SMS from my MSG91 dashboard?
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Step-by-step process to configure SMS
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How to add or delete an SMS template?
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DND Error while send Transactional or OTP messages
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What does a flash SMS mean? How is it different from the regular SMS?
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How to use MSG91 SMS Connector for MoEngage:
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How to send SMS to the group?
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My account status is in the demo, what can I do to make my account live?
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How to send SMS worldwide?
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How to send SMS using an Excel file from the Send SMS option?
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How do switch routes for sending SMS from the dashboard?
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How can I send personalized/custom SMS?
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How can I check my balance?
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Where to find my Template ID for MSG91 API?
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How to send encrypted SMS?
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What is Unicode and which characters come under Unicode?
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How can you add/remove a signature along with the SMS?
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How can I schedule an SMS? Where can I see its delivery report?
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Why am I unable to send an SMS with the content of my choice? I get demo content repeatedly.
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How to resend SMS via panel?
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What is the difference between the Transactional, Promotional, and SendOTP routes?
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How to move the balance from one route to another?
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How to send Unicode custom SMS by CSV?
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What is an SMS campaign, its uses, and how to delete the old campaign name?
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What is a .csv file?
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How to delete/cancel the scheduled SMS?
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How can I convert my Excel file to CSV?
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How to send + sign in SMS from API?
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How to add emojis or send messages in other languages (except English)?
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Step-by-step process to configure Email API in MSG91
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How to create a transactional email template with API Integration detail
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How to use SMTP in MSG91
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All You Need to Know about Transactional Email of MSG91
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How to complete domain verification ?
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How to validate your recipient email address
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How to subscribe to email services
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How to Add Domain in MSG91
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How to get Email delivery logs on Webhook
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Email IP Warm-Up Strategy
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How to check and export delivery reports for Email
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How to check transactional email delivery reports?
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Transactional email being received in the spam or promotional folder.
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Introduction to IP Warm-Up
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What are the reasons behind a failed message?
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What is an Absent subscriber?
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What is a request ID and where can I get it?
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How to export/download the SMS Delivery Reports?
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Where can I check the SMS delivery reports?
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I am unable to see the delivery report of the failed API. Where can I find them?
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What is the meaning of different statuses in the delivery reports?
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How to export the DLT failed report
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How to automate your reports via Dashboard?
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How can I get a report for a particular number?
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Login using Whitelisted IP address
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What is token and how to use it?
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How to protect your SMS API from Bot Attack!
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How to Allow and Block specific countries from sending SMS
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What best practices need to be performed for bulk SMS service?
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How to block countries on the basis of SMS price?
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How to check Active Login Session
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Google Spreadsheet- How to send SMS, Email, and Campaign.
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WordPress and Woo-Commerce- How to send notifications and OTP SMS
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Zoho CRM + MSG91 - Send Whatsapp, SMS, Voice, and RCS alerts.
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Shopify- How to integrate with MSG91
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How to send SMS from the MSG91 mobile application?
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How to check the Unicode message in the excel file exported?
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Excel- How to use the Excel plugin for sending campaign
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Leadsquared- How to integrate the MSG91 plugin in Leadsquare
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SM-share plugin for SMS notifications and OTP with MSG91
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WebEngage- How to send SMS with MSG91
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How to Migrate from Twilio to MSG91?
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Google Spreadsheet- How to send MSG91 Campaign
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Shopify- How to recover abandoned checkouts using WhatsApp Messages
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OpenCart plugin for SMS notification and OTP
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MSG91 WHMCS SMS plugin- How to track if SMS is not sent
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Excel plugin- How to resolve the error authentication failure and no internet connection
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How to add MSG91 as an Email Service Provider in Clevertap
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Zapier Integration- How to send data to Segmento in MSG91 from your app via Zapier
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How to send messages to users who have viewed the product but have not purchased it (Browse Abandonment)
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Magento extensions for sending SMS notifications and OTP
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Excel plugin- How to resolve an Invalid range instance error
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Google Spreadsheet- How to send Emails
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Zapier MSG91 Integration- Send Whatsapp, Email, Voice, and SMS
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Sync Shopify data with Segment
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SAP- How to integrate MSG91 API
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Google Spreadsheet- What to do if the MSG91 Add-On option is not available in the Plugin after installation?
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Freshworks- How to integrate the MSG91 plugin in Freshworks
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Google Spreadsheet- How to send SMS
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Hubspot - Integration with MSG91
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Zapier Integration- How to send SMS
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WHMCS plugin for SMS notification and OTP
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Identity verification in Hello
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How to create ChatGPT Bot
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Getting started with HELLO - Quickstart guide
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Hello Facebook Inbox Error
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How to integrate the Hello-Chat Widget?
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How to use Hello for ticketing system
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How to set up forwarding for Hello Inbox?
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How to integrate WhatsApp in HELLO?
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How to Integrate SMTP Service in HELLO Inbox?
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How to do Facebook Integration with Hello
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How to configure VPN in Hello for making Voice calls?
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What is Hello?
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How to use Hello in mobile app
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How to integrate ChatBot with Hello
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Get Started With Workflow
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How to close/snooze bulk tickets in Hello Inbox?
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Summarize chats in Hello
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Feedback setting in Hello Inboxes
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What are the notification settings in Hello?
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Inbox Filtering by Last reply
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How to use tags in email inbox
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How to check Analytics in Hello?
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How to see the reaction to a specific chat on WhatsApp inbox in Hello?
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RCS client registration and sending invite
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Paraphrase the reply in Hello
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How to fix the "could not create SSL/TLS secure channel" error
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What is blocked numbers? How to block/unblock any number?
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Step-by-step guide to set up and start your Cloud Communication with MSG91
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What is URL encoding and how do URL encoding?
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What is the meaning of SSL certificate error?
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How can I get delivery logs for a particular number & the failure reason?
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Alternate Solution for CSV file Upload
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How to give access to your MSG91 account to support team, in order to troubleshoot on an issue
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What is a switch account and how to use it?
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How to add a new team member to the team?
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What is the difference between Push SMS and Pull SMS?
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CORS ERROR
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How to resolve the error cURL Error: Failed to connect to msg91.com port 80/443: Connection timed out?
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What is the difference between free and paid SMS services?
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How can I contact Support
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What is Fallback and how does it work?
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Static IP Resolution on Various Cloud Providers
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I am facing trouble viewing all the options on my screen. What should I do?
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How can I update my primary mobile number?
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How can I update my GST number?
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How can I change my username and registered mobile number?
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Can I get an SMS alert daily informing me about the available and used balance in my account?
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What are third-party services?
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How to download and use MSG91 mobile application?
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How to delete access of a member added to your team?
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How to create a Google Group?
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How to export all client details?
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What is UserTABLE? How to use it?
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Can I set customised balance alert?
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Promotional SMS to Customers
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What are the best Accounting and Invoicing softwares you would recommend?
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How to request any custom SMS solution?
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What are website and data security with MSG91?
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What is the character limit for a single credit in English & Unicode? How is credit calculated?
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Where can I download the Invoice/Ledger?
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How to add funds?
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How do make a payment using a Debit/Credit card?
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How to create an e-mandate for auto-recharge?
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What is the charge per SMS? Are failed SMS also charged?
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How to make refund request? How much time does it take to refund the payment?
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Zoho CRM- How to integrate with MSG91 ?
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How to integrate MSG91 API in ERP Next?
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MARG software- How to integrate MSG91 API
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Integrate Tally with MSG91
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MSG91 WHMCS SMS Plugin- How to configure
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How to send SMS in WebEngage with MSG91
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Cs-Cart- How to configure MSG91 with Cs-Cart?
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Zoho Subscription- How to integrate with MSG91?
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Zoho Campaign- How to integrate MSG91 API?
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How to send SMS in Clevertap with MSG91
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How to integrate with Busy software
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HDPOS software- How to integrate MSG91 API
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Vtiger CRM plugin with MSG91
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Zoho Books- How to integrate with MSG91 ?
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How can I disable my client's account?
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How to set pricing for the client account?
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How to create and design a website for selling SMS?
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How to mark a user Authentic?
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How can I add Demo Balance to my clients?
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How to have my own website for selling SMS?
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How to get signup updates on your webhook?
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How can I add pricing to my website?
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How to add Balance to the client account?
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Dynamic Credit Purchase Limit
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How can I customize a mail and an SMS for signup?
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Can my clients also pay me online? If yes, then how?
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How can I put the bank details like MSG91 on my website?
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Why am I unable to pay online? It says, "You are not authorized".
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How can I update my client password?
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How to add clients under reseller panel?
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How do I white label my website? How to point CNAME for the domain or subdomain?
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How to add clients under the reseller panel?
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How can I convert my client's account into a reseller account?
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How does client search work?
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How to edit client details?
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Client SMS Consumption
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How can I get a Reseller account on MSG91?
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How do you give support to our Whitelabel clients?
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I have disabled a reseller under me. Does it disable all users under that reseller?
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How can I update my client's mobile number?
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How to restrict users to log in to other domains?
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How to add SSL to my website?
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What is a Virtual Number or Longcode? What is Keyword and Inbox balance?
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I am not able to receive SMS when someone sends it on my keyword. Why is that so?
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Where I can add new keyword for longcode? What is it's maximum limit?
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What is the difference between Dedicated Long-Code and Shared Long-code
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Is it possible to export report for a particular keyword?
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How to check long-code balance?
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How to send custom SMS using Longcode?
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How to activate a Long Code?
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How to upload contacts to a group?
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How to add a group for phonebook? How many contacts can I import/upload at once?
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Can I copy or move contacts from one group to the other?
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How to export existing phonebook data and upload it on segmento
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How can I set default expiry of any number in phonebook?
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How can I set the default expiry of any number in the phonebook?
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How to delete selected contacts from a phonebook group?
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How to delete a phonebook group?
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How can I export contacts from a single group?
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DLT | FAQs
Q. 1) Is DLT applicable?
Yes, DLT is applicable to every Entity/Company and Reseller. If you want to send your SMS (Transactional or Promotional), you need to do Entity Registration. If you want to Resell SMS services, you need to do TeleMarketer Registration.
Q. 2) Can I register for free?
The Entity Registration process is paid on every telecom operator which is INR 5000 + GST for all Operators.
Q. 3) Is there any tutorial Video for me?
Yes, we have made all steps involved tutorial video for
Entity Registration- https://youtu.be/CPbV9WO14J4
and Telemarketer Registration- https://youtu.be/JtrrtLRh4wI
Q. 4) What is MSG91's Telemarketer ID and how to add a Telemarketer?
If you have completed Entity Registration, go to “TeleMarketer Request” and add Walkover Web Solutions Private Limited (MSG91) with Telemarketer ID (1302157225275643280). Help Doc
Q. 5) Not received Entity/Telemarketer ID, even after 2 days of registration on PingConnect?
1. Personal level Troubleshooting:
-- Have you received OTP on the registered mobile number and Email ID?
-- Have you clicked on the mail verification link? (check mail from [email protected])
2. If the answer to the above questions is yes, then kindly write your query to dlt.helpdesk@infotelconnect.
Organization Name: MSG91
Registered Mail Id: [email protected]
Application Number:01-M5K776EVHK
Note for Telemarketer Applicants:
Kindly share your transaction receipt in the mail to dlt.helpdesk@infotelconnect.
Q. 6) I have got Entity ID from PingConnect, is my work done?
No, there are a few more steps required to do:
1. Add Headers/Sender ID
2. Add your service provider as a Telemarketer to your account.
Note: Please refer to this help doc for a stepwise illustration of the process Help Doc
Q. 7) I have not registered till now, what is the effect?
Only DLT Approved Headers/Sender Id will get parsed from Operators and others will get blocked. It is highly recommended to register yourself for this as soon as you can.
Note: Please refer to this help doc for a stepwise illustration of the Registration process Help Doc
Q. 8) Getting this error "Organization with this POI has been already registered"?
This means that you have either tried to register before or are already registered, In this case, kindly try to log in and click on the forgotten password, If it still doesn’t work then kindly write to dlt.helpdesk@infotelconnect.
Q. 9) Due to the current scenario, I can't bring the signature and seal of the authorized person on the letter, what should I do?
In this case, kindly attach the screenshot ( take the entire screen) of the mail sent by your Director stated below mentioned along with the authorization letter (on company letterhead)
This email (letter of authority) gives authority to (authorizing person name and official mail id) to make decisions on our behalf for Telemarketer / Enterprise registration-related activities, SMS, DLT, and related dealings, till notified otherwise.
Regards,
Name
Designation
Possible co-relation docs could be (for the above example) -
1. If your brand (Google) has a registered domain and website, take a screenshot of your website page showing the domain URL and your main company name (Alphabet Inc.) on the website page.
2. Invoice of the domain (Google) that has been raised to your main company name (Alphabet Inc.).
Once the Header is approved on the DLT platform, it will be synced on the Global Platform in around 24 hrs and you will then be able to use your Header for sending SMS.
If your SMS is not getting delivered from your Header even after 24 hrs from the Header approval time, kindly let us know.
Q. 12) I have submitted the form on PingConnect and verified my Email Id, what to do next?
Kindly share these details with [email protected] and we will request the Telecom Operator to approve your application at the earliest:
Organization Name:
Registered Mail Id:
Application Number:
Steps after Entity Approval:
Once registration is approved, kindly login and add your Headers (Sender ID)- https://help.msg91.com/article/344-dlt-header-registration-process-manual-pingconnect
Q. 13) What if my Entity/TeleMarketer Application is Rejected?
If your application is rejected, we would recommend you to apply again and share these details at [email protected], so that we can request the Telecom Operator to approve your application:
Organization Name:
Registered Mail Id:
Application Number:
Simultaneously, you can also apply at Jio- http://trueconnect.jio.com/#/.
They might approve at a faster pace.
Q. 14) Our Header (Sender Id) is approved on the DLT platform, but we are still getting SMS from different Sender Ids.
Once the Header is approved on the DLT platform, it will be synced on the Global Platform in around 24 hrs and you will then be able to use your Header for sending SMS.
If your SMS is not getting delivered from your Header even after 24 hrs from the Header approval time, kindly drop an Email to [email protected].
Q. 15) I have submitted the application to PingConnect, but I am still waiting for an Email Verification Link from PingConnect.
Kindly check the Verification Link from [email protected] (Also check the SPAM and Email Firewall).
If you still failed to find the Email, kindly raise your concern at [email protected] keeping [email protected] in CC.
Also, share these details and we will request Telecom Operator send the Verification Link again on your DLT Registered Email Id:
Organization Name:
Registered Mail Id:
Application Number:
Simultaneously, you can also apply at Jio- http://trueconnect.jio.com/#/.
They might approve at a faster pace.
Q. 16) Can I select a header with any possible digits?
No, as of now, Operators are approving Headers other than 6 alphabets, but no Operator has the functionality to send SMS with Headers other than 6 alphabets.
So, request you to get any 6 alphabet Header (in correlation with your organization name) approved from Operator and use only that for sending SMS.
Q. 17) Got Entity/TM Id from one operator, do I have to register on others as well?
As of 29th July 2020, If the Header is approved from anyone DLT platform it can be used to send SMS, however, as precautionary measures, we recommend you to register on other DLT platforms as well for seamless service.
While registering again, make sure your register as an 'already enrolled' and provide your Entity or TM Id ( received from 1st registration)
Help Doc- https://help.msg91.com/article/342-dlt-entity-process-post-entity-id-received ( Entity Registration)
Videocon (PingConnect)- https://pingconnect.in/entity/register-with
Airtel- https://www.airtel.in/business/commercial-communication/home
Reliance Jio- https://trueconnect.jio.com/#/
Tata- https://telemarketer.tatateleservices.com:8082/#/
VILPower (Idea-Vodafone)- https://www.vilpower.in/signup/
BSNL- https://www.ucc-bsnl.co.in/signup/
MTNL- https://www.ucc-mtnl.in/login/
Q. 18) What is the process for Content Template Registration?
Since your Entity and Header Registration is completed, the next step in the DLT process is to get the Content Template Registered.
Below mentioned are the Template Registration doc of all Telecom Operators (DLT Platforms); Click on the Operator where your Entity Registration LIVE and download the process doc.
Q.19) Trying to send SMS getting error . It says 'preference not matched in DLT
We would like to inform you that the error occurs when any Service Explicit or Promotional SMS cannot be delivered to this mobile number due to the DND preference of the end user. And, If you are sending transactional SMS, please check the category on the DLT portal, as transactional SMS content should be approved under the service Implicit category.
We really apologise for that but we do not have such a process to delete the template.
LALIT PURVE
Ratnashil Meshram