-
-
-
All You Need to Know about Transactional Email of MSG91
-
How to create a transactional email template with API Integration detail
-
How to Add Domain in MSG91
-
How to complete domain verification ?
-
How to check transactional email delivery reports?
-
How to fix the issue if an email is rejected due to content judged as SPAM by the internet community
-
How to subscribe to email services
-
Transactional email being received in the spam or promotional folder.
-
How to get Email delivery logs on Webhook
-
Step-by-step process to configure Email API in MSG91
-
How to validate your recipient email address
-
-
-
WhatsApp- FAQ
-
How To Get your business account verified on WhatsApp?
-
MSG91 - Free WhatsApp Business API
-
Guide To WhatsApp Messaging With MSG91
-
How to begin with WhatsApp
-
Create WhatsApp QR Code To Chat
-
How to send WhatsApp from Google Spreadsheet?
-
How to get an Official Business Account (OBA) or green badge in WhatsApp?
-
How to check if your account is verified on Meta or not?
-
-
-
How to upload contacts to a group?
-
How to add a group for phonebook? How many contacts can I import/upload at once?
-
How can I send SMS on selected numbers in phonebook?
-
How can I set the default expiry of any number in the phonebook?
-
How to delete selected contacts from a phonebook group?
-
Can I copy or move contacts from one group to the other?
-
How to export existing phonebook data and upload it on segmento
-
-
-
How can I integrate the API provided in the MSG91 panel?
-
Why integrate MSG91 API using Socket?
-
What do you mean by API Security?
-
How to send + sign in SMS from API?
-
How to debug if my API is not working?
-
Where can I find my authentication key?
-
How to get SMS status in API?
-
How do resolve the error OTP not found and placeholder not found in the message?
-
What are the reason for error codes received under the API failed?
-
-
-
What is SendOTP? How does it work?
-
Where to find the SendOTP API? How to get Template ID?
-
How does SendOTP implement the verification process? Is it secure as SendOTP itself generates the code and verifies it?
-
What is the maximum and minimum OTP expiry time?
-
Where to find SendOTP reports?
-
How to export OTP reports?
-
How OTP can be sent in other languages (Unicode)?
-
What is the difference between Send OTP and Send OTP 2.0?
-
How to integrate the new Login with OTP widget
-
-
-
What is a .csv file?
-
What does a flash SMS mean? How is it different from the regular SMS?
-
What is the difference between the Transactional, Promotional, and SendOTP routes?
-
How can I schedule an SMS? Where can I see its delivery report?
-
How to add or delete an SMS template?
-
How can I check my balance?
-
How can I send personalized/custom SMS?
-
How to move the balance from one route to another?
-
How to send SMS using an Excel file from the Send SMS option?
-
How to send SMS to the group?
-
Why am I unable to send an SMS with the content of my choice? I get demo content repeatedly.
-
How do switch routes for sending SMS from the dashboard?
-
How to send encrypted SMS?
-
What is a campaign, its uses, and how to delete the old campaign name?
-
How to send SMS worldwide?
-
How to send SMS in a regional language?
-
What is Unicode and which characters come under Unicode?
-
How can you add/remove a signature along with the SMS?
-
How to send Unicode custom SMS by CSV?
-
How to automate your reports via Dashboard?
-
How to add emojis or send messages in other languages (except English)?
-
How to delete/cancel the scheduled SMS?
-
How to resend SMS via panel?
-
How can I load my previous message?
-
How can I convert my Excel file to CSV?
-
How to send SMS from my MSG91 dashboard?
-
Where to find my flow Id?
-
DND Error while send Transactional or OTP messages
-
Step-by-step process to configure SMS
-
-
-
Google Spreadsheet- How to send SMS, Email, and Campaign.
-
WordPress and Woo-Commerce- How to send notifications and OTP SMS
-
How to send SMS from the MSG91 mobile application?
-
Magento extensions for sending SMS notifications and OTP
-
Magento version 1 MSG91 SMS extension- How to install and use
-
OpenCart plugin for SMS notification and OTP
-
MSG91 WHMCS SMS plugin- How to track if SMS is not sent
-
Google spreadsheet in MSG91 Dashboard- How to use
-
Excel plugin- How to resolve the error authentication failure and no internet connection
-
SM-share plugin for SMS notifications and OTP with MSG91
-
SAP- How to integrate MSG91 API
-
WHMCS plugin for SMS notification and OTP
-
Excel plugin- How to resolve an Invalid range instance error
-
How to check the Unicode message in the excel file exported?
-
WebEngage- How to send SMS with MSG91
-
Google Spreadsheet- What to do if the MSG91 Add-On option is not available in the Plugin after installation?
-
Excel- How to use the Excel plugin for sending campaign
-
Freshworks- How to integrate the MSG91 plugin in Freshworks
-
Shopify- How to integrate with MSG91
-
Google Spreadsheet- How to send SMS
-
Google Spreadsheet- How to send Emails
-
Google Spreadsheet- How to send MSG91 Campaign
-
-
-
I am unable to see the delivery report of the failed API. Where can I find them?
-
What is a request ID and where can I get it?
-
What is an Absent subscriber?
-
What is the meaning of different statuses in the delivery reports?
-
What are the reasons behind a failed message?
-
How to export/download the SMS Delivery Reports?
-
How can I get a report for a particular number?
-
Where can I check the SMS delivery reports?
-
-
-
How to get signup updates on your webhook?
-
How can I get a Reseller account on MSG91?
-
How to create and design a website for selling SMS?
-
How can I customize a mail and an SMS for signup?
-
How do I white label my website? How to point CNAME for the domain or subdomain?
-
How can I disable my client's account?
-
How to mark a user Authentic?
-
How can I add Demo Balance to my clients?
-
How to add clients under the reseller panel?
-
How do you give support to our Whitelabel clients?
-
Can my clients also pay me online? If yes, then how?
-
How can I add pricing to my website?
-
How to have my own website for selling SMS?
-
How to add Balance to the client account?
-
I have disabled a reseller under me. Does it disable all users under that reseller?
-
How can I put the bank details like MSG91 on my website?
-
How can I convert my client's account into a reseller account?
-
How to set pricing for the client account?
-
Dynamic Credit Purchase Limit
-
How does client search work?
-
Why am I unable to pay online? It says, "You are not authorized".
-
How to edit client details?
-
Client SMS Consumption
-
How can I update my client's mobile number?
-
How can I update my client password?
-
How to add SSL to my website?
-
-
-
How to delete a phonebook group?
-
How can I export contacts from a single group?
-
I am facing trouble in viewing all the options on my screen. What should I do?
-
I am not able to receive SMS when someone sends it on my keyword. Why is that so?
-
How can I put the bank details like MSG91 on my website?
-
How to send + sign in SMS from API?
-
What is blocked numbers? How to block/unblock any number?
-
How to add clients under reseller panel?
-
How can I get report for particular number?
-
How can I set default expiry of any number in phonebook?
-
What is the character limit for a single credit in English & Unicode? How is credit calculated?
-
What is a Virtual Number or Longcode? What is Keyword and Inbox balance?
-
Where I can add new keyword for longcode? What is it's maximum limit?
-
Why am I unable to send an SMS with the content of my choice? I get demo content repeatedly.
-
What is the meaning of SSL certificate error?
-
Step-by-step guide to set up and start your Cloud Communication with MSG91
-
-
-
How to Allow and Block specific countries from sending SMS
-
How to resolve the error cURL Error: Failed to connect to msg91.com port 80/443: Connection timed out?
-
How to add a new team member to the team?
-
In one go, how many numbers can I send SMS from MSG91?
-
What is the difference between free and paid SMS services?
-
What is URL encoding and how do URL encoding?
-
What are the best Accounting and Invoicing softwares you would recommend?
-
How can I change my username and registered mobile number?
-
What is Fallback and how does it work?
-
What is the meaning of an SSL certificate error?
-
How to enable credentials for mobile applications and other SMS addons?
-
What is the difference between Push SMS and Pull SMS?
-
I am facing trouble viewing all the options on my screen. What should I do?
-
Can I get an SMS alert daily informing me about the available and used balance in my account?
-
How to request any custom SMS solution?
-
What are third-party services?
-
How to restrict users to log in to other domains?
-
How to disable the access of a member added to your team?
-
How can I update my primary mobile number?
-
How to download and use MSG91 mobile application?
-
How can I update my GST number?
-
How to create a Google Group?
-
What is a switch account and how to use it?
-
What are website and data security with MSG91?
-
How to export all client details?
-
How to use the Pay after Invoice option?
-
What is UserTABLE? How to use it?
-
How to Migrate from Twilio to MSG91?
-
Promotional SMS to Customers
-
My account status is in the demo, what can I do to make my account live?
-
Login using Whitelisted IP address
-
How to give access to your MSG91 account to support team, in order to troubleshoot on an issue
-
What is token and how to use it?
-
Can I set customised balance alert?
-
How to fix the "could not create SSL/TLS secure channel" error
-
Alternate Solution for CSV file Upload
-
Static IP Resolution on Various Cloud Providers
-
How can I contact Support
-
How to block countries on the basis of SMS price?
-
-
-
DLT Content Template FAQs
-
Map approved DLT Template Id with respective Flow Id on MSG91 panel
-
DLT | FAQs
-
Entity Registration on DLT Platform
-
Map your DLT Entity (PE) Id with DLT approved Header (Sender Id)
-
Step by Step Guide to implement DLT in SMS
-
Get Approval for your SMS Content on DLT Platform
-
DLT Header Registration | Process Manual | PingConnect
-
Error Description- Header/Sender Id not Associated with the DLT Template
-
Error Description- Template Id not found on DLT
-
Export Approved Templates from DLT Portal
-
Error Description- SMS not Matched with DLT Template.
-
DLT Entity Process | Post Entity ID Received
-
Find your DLT Entity (PE) ID
-
Map SMS Content Template on MSG91 API/Panel
-
Check your SMS API and DLT Parameters
-
Error Description- 211- Template Id Missing
-
DLT Consent Template Registration
-
DLT Debugging Checklist
-
DLT key points for B2B platforms
-
FAQ- DLT Consent Process
-
DLT Process
-
Apply Consent Template | DLT
-
DLT Consent Process
-
DLT Template Scrubbing / Filtering Rules
-
How to use DLT AI and what is the use of DLT AI
-
DLT Premium Support
-
-
-
How to create a user account through MSG91?
-
How to login with HELLO?
-
How to send messages from the agent side through RCS?
-
Employee hierarchy in HELLO
-
RCS client registration and sending invite
-
How to integrate RCS in HELLO?
-
Steps to configure Knowledge Base
-
How to use Hello for ticketing system
-
How to access the knowledge base section of hello
-
How to integrate ChatBot with Hello
-
How to integrate WhatsAPP in HELLO?
-
How to use tags in email inbox
-
Getting started with HELLO - Quickstart guide
-
How to integrate the Hello-Chat Widget?
-
What is Hello?
-
-
-
Zoho Campaign- How to integrate MSG91 API?
-
MSG91 WHMCS SMS Plugin- How to configure
-
MARG software- How to integrate MSG91 API
-
Zapier- How to integrate MSG91
-
LeadSquared- How to integrate SMS
-
Vtiger CRM plugin with MSG91
-
HDPOS software- How to integrate MSG91 API
-
Cs-Cart- How to configure MSG91 with Cs-Cart?
-
How to integrate MSG91 API in ERP Next?
-
How to send SMS in Clevertap with MSG91
-
How to send SMS in WebEngage with MSG91
-
How to integrate with Busy software
-
Zoho Books- How to integrate with MSG91 ?
-
Zoho CRM- How to integrate with MSG91 ?
-
-
-
Country-wise SMS and Sender Id Rules
-
What is a Sender ID?
-
What is the meaning of prefixes like DZ, DM, IZ, etc.?
-
How to set default sender ID?
-
How to Add Sender ID in MSG91
-
How to delete a Sender ID / Header on MSG91 panel
-
What are the supported types of Sender IDs and the ETA for different countries?
-
-
-
What is a Virtual Number or Longcode? What is Keyword and Inbox balance?
-
I am not able to receive SMS when someone sends it on my keyword. Why is that so?
-
What is the difference between Dedicated Long-Code and Shared Long-code
-
How to send custom SMS using Longcode?
-
Where I can add new keyword for longcode? What is it's maximum limit?
-
Is it possible to export report for a particular keyword?
-
How to activate a Long Code?
-
How to check long-code balance?
-
-
-
What is the character limit for a single credit in English & Unicode? How is credit calculated?
-
What is the charge per SMS? Are failed SMS also charged?
-
Credit count for different Countries
-
Where can I download the Invoice/Ledger?
-
How to buy credits?
-
How to make refund request? How much time does it take to refund the payment?
-
How do make a payment using a Debit/Credit card?
-
DLT | FAQs
Q. 1) Is DLT applicable?
Yes, DLT is applicable to every Entity/Company and Reseller. If you want to send your SMS (Transactional or Promotional), you need to do Entity Registration. If you want to Resell SMS services, you need to do TeleMarketer Registration.
Q. 2) Can I register for free?
The Entity Registration process is free on BSNL and MTNL. However, for Telemarketer Registration, the charge is INR 5000 + GST for all Operators. Help Doc
Q. 3) Is there any tutorial Video for me?
Yes, we have made all steps involved tutorial video for
Entity Registration- https://youtu.be/CPbV9WO14J4
and Telemarketer Registration- https://youtu.be/JtrrtLRh4wI
Q. 4) What is MSG91s Telemarketer ID and how to add a Telemarketer?
If you have completed Entity Registration, go to “TeleMarketer Request” and add Walkover Web Solutions Private Limited (MSG91) with Telemarketer ID (1302157225275643280). Help Doc
Q. 5) Not received Entity/Telemarketer ID, even after 2 days of registration on PingConnect?
1. Personal level Troubleshooting:
-- Have you received OTP on the registered mobile number and Email ID?
-- Have you clicked on the mail verification link? (check mail from [email protected])
2. If the answer to the above questions is yes, then kindly write your query to [email protected]
Organization Name: MSG91
Registered Mail Id: [email protected]
Application Number:01-M5K776EVHK
Note for Telemarketer Applicants:
Kindly share your transaction receipt in the mail to [email protected]
Q. 6) I have got Entity ID from PingConnect, is my work done?
No, there are a few more steps required to do:
1. Add Headers/Sender ID
2. Add your service provider as a Telemarketer to your account.
Note: Please refer to this help doc for a stepwise illustration of the process Help Doc
Q. 7) I have not registered till now, what is the effect?
Only DLT Approved Headers/Sender Id will get parsed from Operators and others will get blocked. It is highly recommended to register yourself for this as soon as you can.
Note: Please refer to this help doc for a stepwise illustration of the Registration process Help Doc
Q. 8) Getting this error "Organization with this POI has been already registered"?
This means that you have either tried to register before or are already registered, In this case, kindly try to log in and click on the forgotten password, If it still doesn’t work then kindly write to [email protected]
Q. 9) Due to the current scenario, I can't bring the signature and seal of the authorized person on the letter, what should I do?
In this case, kindly attach the screenshot ( take the entire screen) of the mail sent by your Director stated below mentioned along with the authorization letter (on company letterhead)
This email (letter of authority) gives authority to (authorizing person name and official mail id) to make decisions on our behalf for Telemarketer / Enterprise registration-related activities, SMS, DLT, and related dealings, till notified otherwise.
Regards,
Name
Designation
Possible co-relation docs could be (for the above example) -
1. If your brand (Google) has a registered domain and website, take a screenshot of your website page showing the domain URL and your main company name (Alphabet Inc.) on the website page.
2. Invoice of the domain (Google) that has been raised to your main company name (Alphabet Inc.).
Once the Header is approved on the DLT platform, it will be synced on the Global Platform in around 24 hrs and you will then be able to use your Header for sending SMS.
If your SMS is not getting delivered from your Header even after 24 hrs from the Header approval time, kindly let us know.
Q. 12) I have submitted the form on PingConnect and verified my Email Id, what to do next?
Kindly share these details on [email protected] and we will request the Telecom Operator to approve your application at the earliest:
Organization Name:
Registered Mail Id:
Application Number:
Steps after Entity Approval:
Once registration is approved, kindly login and add your Headers (Sender ID)- https://help.msg91.com/article/344-dlt-header-registration-process-manual-pingconnect
Q. 13) What if my Entity/TeleMarketer Application is Rejected?
If your application is rejected, we would recommend you to apply again and share these details at [email protected], so that we can request the Telecom Operator to approve your application:
Organization Name:
Registered Mail Id:
Application Number:
Simultaneously, you can also apply at Jio- http://trueconnect.jio.com/#/.
They might approve at a faster pace.
Q. 14) Our Header (Sender Id) is approved on the DLT platform, but we are still getting SMS from different Sender Ids.
Once the Header is approved on the DLT platform, it will be synced on the Global Platform in around 24 hrs and you will then be able to use your Header for sending SMS.
If your SMS is not getting delivered from your Header even after 24 hrs from the Header approval time, kindly drop an Email to [email protected]
Q. 15) I have submitted the application to PingConnect, but I am still waiting for an Email Verification Link from PingConnect.
Kindly check the Verification Link from [email protected] (Also check the SPAM and Email Firewall).
If you still failed to find the Email, kindly raise your concern at [email protected] keeping [email protected] in CC.
Also, share these details and we will request Telecom Operator send the Verification Link again on your DLT Registered Email Id:
Organization Name:
Registered Mail Id:
Application Number:
Simultaneously, you can also apply at Jio- http://trueconnect.jio.com/#/.
They might approve at a faster pace.
Q. 16) Can I select a header with any possible digits?
No, as of now, Operators are approving Headers other than 6 alphabets, but no Operator has the functionality to send SMS with Headers other than 6 alphabets.
So, request you to get any 6 alphabet Header (in correlation with your organization name) approved from Operator and use only that for sending SMS.
Q. 17) Got Entity/TM Id from one operator, do I have to register on others as well?
As of 29th July 2020, If the Header is approved from anyone DLT platform it can be used to send SMS, however, as precautionary measures, we recommend you to register on other DLT platforms as well for seamless service.
While registering again, make sure your register as an 'already enrolled' and provide your Entity or TM Id ( received from 1st registration)
Help Doc- https://help.msg91.com/article/342-dlt-entity-process-post-entity-id-received ( Entity Registration)
Videocon (PingConnect)- https://pingconnect.in/entity/register-with
Airtel- https://www.airtel.in/business/commercial-communication/home
Reliance Jio- https://trueconnect.jio.com/#/
Tata- https://telemarketer.tatateleservices.com:8082/#/
VILPower (Idea-Vodafone)- https://www.vilpower.in/signup/
BSNL- https://www.ucc-bsnl.co.in/signup/
MTNL- https://www.ucc-mtnl.in/login/
Q. 18) What is the process for Content Template Registration?
Since your Entity and Header Registration is completed, the next step in the DLT process is to get the Content Template Registered.
Below mentioned are the Template Registration doc of all Telecom Operators (DLT Platforms); Click on the Operator where your Entity Registration LIVE and download the process doc.
Videocon (PingConnect) | Template Guidelines
Airtel | Template Guidelines
Reliance Jio | Template Guidelines
VILPower (Idea-Vodafone) | Template Guidelines
Tata | Template Guidelines
BSNL | Template Guidelines
MTNL | Template Guidelines