DLT | FAQs

Q. 1) Is DLT applicable?

Yes, DLT is applicable to every Entity/Company and Reseller. If you want to send your SMS (Transactional or Promotional), you need to do Entity Registration. If you want to Resell SMS services, you need to do TeleMarketer Registration.

Q. 2) Can I register for free?

The Entity Registration process is paid on every telecom operator which is INR 5000 + GST for all Operators.

Q. 3) Is there any tutorial Video for me?

Yes, we have made all steps involved tutorial video for 

Entity Registration- https://youtu.be/CPbV9WO14J4
and Telemarketer Registration- https://youtu.be/JtrrtLRh4wI

Q. 4) What is MSG91's Telemarketer ID and how to add a Telemarketer?

If you have completed Entity Registration, go to “TeleMarketer Request” and add Walkover Web Solutions Private Limited (MSG91) with Telemarketer ID (1302157225275643280). Help Doc

Q. 5) Not received Entity/Telemarketer ID, even after 2 days of registration on PingConnect?

1.  Personal level Troubleshooting:

-- Have you received OTP on the registered mobile number and Email ID?
-- Have you clicked on the mail verification link? (check mail from [email protected])
2. If the answer to the above questions is yes, then kindly write your query to [email protected] with your Application number, Registered mail ID, and Company Name and ask them to provide your application status, you can mark [email protected] CC in the

Organization Name: MSG91
Registered Mail Id: [email protected]
Application Number:01-M5K776EVHK

Note for Telemarketer Applicants:
Kindly share your transaction receipt in the mail to [email protected]


Q. 7) Any limit on the number of variables allowed in a single Content Template?

1-2 variables are allowed in one Content Template.

Q. 6) I have got Entity ID from PingConnect, is my work done?

No, there are a few more steps required to do:

1. Add Headers/Sender ID
2. Add your service provider as a Telemarketer to your account. 

Note: Please refer to this help doc for a stepwise illustration of the process Help Doc

Q. 7) I have not registered till now, what is the effect?

Only DLT Approved Headers/Sender Id will get parsed from Operators and others will get blocked. It is highly recommended to register yourself for this as soon as you can. 

Note: Please refer to this help doc for a stepwise illustration of the Registration process Help Doc

Q. 8) Getting this error "Organization with this POI has been already registered"?

This means that you have either tried to register before or are already registered, In this case, kindly try to log in and click on the forgotten password, If it still doesn’t work then kindly write to [email protected] and share your issues with them and support by screenshots.

Q. 9) Due to the current scenario, I can't bring the signature and seal of the authorized person on the letter, what should I do?

In this case, kindly attach the screenshot ( take the entire screen) of the mail sent by your Director stated below mentioned along with the authorization letter (on company letterhead)

To whomever, it may concern,

I'm Name (Official Mail ID) and I'm the Co-Founder/Director of (Company Name)
This email (letter of authority) gives authority to (authorizing person name and official mail id) to make decisions on our behalf for Telemarketer / Enterprise registration-related activities, SMS, DLT, and related dealings, till notified otherwise.

The doc (GST certificate) attached below acts as the validity of this email. 

Regards,

Thanks
Name
Designation

Q. 10) If my  Sender ID does not match with my Company Name applied on DLT, then what should I do?

In such a case, kindly upload a document to prove the co-relation between Company Name and Header. (If Alphabet Inc. needs Sender ID as Google, they need to prove co-relation between Sender Id GOOGLE and Alphabet.) (If the Operator is not satisfied with co-relation proof, your Header may not be approved)

Possible co-relation docs could be (for the above example) - 

1. If your brand (Google) has a registered domain and website, take a screenshot of your website page showing the domain URL and your main company name (Alphabet Inc.) on the website page.

2. Invoice of the domain (Google) that has been raised to your main company name (Alphabet Inc.).

Q. 11) I Have got my Header/Sender Id approved from DLT, what should I do next?

Once the Header is approved on the DLT platform, it will be synced on the Global Platform in around 24 hrs and you will then be able to use your Header for sending SMS.

If your SMS is not getting delivered from your Header even after 24 hrs from the Header approval time, kindly let us know.

Q. 12) I have submitted the form on PingConnect and verified my Email Id, what to do next?

Kindly share these details with [email protected] and we will request the Telecom Operator to approve your application at the earliest:
Organization Name: 
Registered Mail Id: 
Application Number:

Steps after Entity Approval:
Once registration is approved, kindly login and add your Headers (Sender ID)- https://help.msg91.com/article/344-dlt-header-registration-process-manual-pingconnect

Q. 13) What if my Entity/TeleMarketer Application is Rejected?If your application is rejected, we would recommend you to apply again and share these details at [email protected], so that we can request the Telecom Operator to approve your application:

Organization Name:
Registered Mail Id:
Application Number:

Simultaneously, you can also apply at Jio- http://trueconnect.jio.com/#/.
They might approve at a faster pace.

Q. 14) Our Header (Sender Id) is approved on the DLT platform, but we are still getting SMS from different Sender Ids.

Once the Header is approved on the DLT platform, it will be synced on the Global Platform in around 24 hrs and you will then be able to use your Header for sending SMS.
If your SMS is not getting delivered from your Header even after 24 hrs from the Header approval time, kindly drop an Email to [email protected].

Q. 15) I have submitted the application to PingConnect, but I am still waiting for an Email Verification Link from PingConnect.

Kindly check the Verification Link from [email protected] (Also check the SPAM and Email Firewall).

​If you still failed to find the Email, kindly raise your concern at [email protected] keeping [email protected] in CC.

Also, share these details and we will request Telecom Operator send the Verification Link again on your DLT Registered Email Id:
Organization Name:
Registered Mail Id:
Application Number:
Simultaneously, you can also apply at Jio- http://trueconnect.jio.com/#/.
They might approve at a faster pace.​

Q. 16) Can I select a header with any possible digits?

No, as of now, Operators are approving Headers other than 6 alphabets, but no Operator has the functionality to send SMS with Headers other than 6 alphabets.

So, request you to get any  6 alphabet Header (in correlation with your organization name) approved from Operator and use only that for sending SMS.

Q. 17) Got Entity/TM Id from one operator, do I have to register on others as well?

As of 29th July 2020, If the Header is approved from anyone DLT platform it can be used to send SMS, however, as precautionary measures, we recommend you to register on other DLT platforms as well for seamless service.

While registering again, make sure your register as an 'already enrolled' and provide your Entity or TM Id ( received from 1st registration)

Help Doc- https://help.msg91.com/article/342-dlt-entity-process-post-entity-id-received ( Entity Registration)

Videocon (PingConnect)- https://pingconnect.in/entity/register-with
Airtel- https://www.airtel.in/business/commercial-communication/home
Reliance Jio- https://trueconnect.jio.com/#/
Tata- https://telemarketer.tatateleservices.com:8082/#/
VILPower (Idea-Vodafone)- https://www.vilpower.in/signup/
BSNL- https://www.ucc-bsnl.co.in/signup/
MTNL-  https://www.ucc-mtnl.in/login/

Q. 18) What is the process for Content Template Registration? 

Since your Entity and Header Registration is completed, the next step in the DLT process is to get the Content Template Registered.

​Below mentioned are the Template Registration doc of all Telecom Operators (DLT Platforms); Click on the Operator where your Entity Registration LIVE and download the process doc.

Q.19) Trying to send SMS getting error . It says 'preference not matched in DLT

We would like to inform you that the error occurs when any Service Explicit or Promotional SMS cannot be delivered to this mobile number due to the DND preference of the end user.   And, If you are sending transactional SMS, please check the category on the DLT portal, as transactional SMS content should be approved under the service Implicit category.

Q. 20) Can I delete the template on MSG91? 
We really apologise for that but we do not have such a process to delete the template.


Q. 21) How can I reactivate a suspended header (suspended due to usage limits, validity period, or customer request)?

Navigate to the header section, click on either the header status or the header ID. You will find an option there to reactivate it.​