DLT Consent Process


As per DLT platforms, there is a new process that will help you to send Service Explicit and Promotional SMS to DND-enabled numbers. 


Kindly note that Service Implicit SMS will continue to be delivered on DND numbers as usual. 

However, if your customers give you their Consent Digitally, even Explicit and Promotional SMS can be delivered to DND numbers (Partial and Full DND, both).

SMS Delivery Scenarios:

Scenario 1: Consent available for mobile on which SMS is being sent



DND (Preference) Status in DLT

Promotional allowed?

Service-Explicit allowed?

Non-DND

Yes

Yes

Fully-Blocked

Yes

Yes

Promotion Blocked

Yes

Yes

Preference Blocked ( for Category/Day/Time-Band/Mode

Yes

Yes




Scenario 2: Consent NOT available for mobile on which SMS is being sent



DND (Preference) Status in DLT

Promotional allowed?

Service-Explicit allowed?

Non-DND

Yes

Yes

Fully-Blocked

No

No

Promotion Blocked

No

No

Preference Blocked
(for Category/Day/Time-Band/Mode)

No

No



The process for the DLT Consent Acquisition is as follows:

Step 1: Apply for Consent Template: https://msg91.com/help/dlt-consent-template-registration


Step 2: Once approved, recharge your DLT wallet. 

Step 3: Consent Acquisition from a customer can be done in 3 ways: 

  1. Via DLT API- You can send SMS to your Customer through APIs provided by DLT platform, then Customer replies to that SMS.

  2. Via QR Code- Login to DLT Portal and generate the QR code for each Customer, then Customer scans the same and redirected to registration of Consent.

  3. Via DLT Portal- Login to DLT Portal and register the intent to get a Consent, then feed the OTP received by your Customer.


FAQs related to DLT Consent Process- https://msg91.com/help/MSG91/faq-dlt-consent-process

For detailed information on Consent Acquisition process kindly check help docs of your DLT platform:

SmartPing: DCA | SmartPing.pdf

PingConnect: DCA | PingConnect.pdf

VILPower: DCA | VILPower.pdf


JIO: DCA | Jio.pdf

Airtel: DCA | Airtel.pdf