What is Hello?

"Hello" is a Customer Communications Platform.  It allows you to manage your queries together using an Inbox and makes it easy to personally communicate with them with targeted content, behavior-driven messages, and conversational support..

What does Hello include?

If you have a website and/or mobile application you can use Hello for below features :

• Hello Inbox for customer support through

  • Email

  • Live Chat & Widget Integration

  • WhatsApp

  • Facebook

  • Instagram & Twitter (Coming Soon!)

• Hello Bot via Chat GPT

• Hello Feedback Settings (Email & Chat)

• Hello Tags

• Hello Bulk Ticket Closing

• Hello Filtering of the last reply by User/Agent

• Team management for Hello Inboxes

• Hello WhatsApp: replying on specific chats along with showing reactions.

• Composing Outbound WhatsApp messages via pre-approved template

• Hello Mobile App

• Notification Setting for Hello Inboxes

• Hello Chat Summarization

• Hello Analytics

• Paraphrasing on Hello Inbox

• Hello Outbound/Inbound Calls

• Workflow for Email Inbox

Who uses Hello?

• Sales teams who want to talk to the visitors on their website to answer their questions and help them become customers. 

• Product teams for product feedback and insight into how users engage with their product.

• Support teams who need a smarter & quick solution than email to provide better support to their customers.

• Marketing teams who need to introduce new launches to their existing customers via WhatsApp using the Hello Android App.
  

Step-by-step process to configure HELLO-

• Hello Email Ticketing Inbox

• Hello for Live chat on your website

• Hello for WhatsApp Live chat support

• Hello Knowledgebase to create help center articles

Is Hello for you?

If you would like us to answer any questions, book a meeting with us at https://msg91.com/contact-us, and evaluate if Hello is right for your business.

You can refer to below mentioned video guide to know more about Hello (Contact Center):