Wallet
- Wallet Guide
- Wallet: Bonus Balance Addition and Deduction
- Wallet: Check Balance Deduction from Delivery Logs
Transactional Email
- All You Need to Know about Transactional Email of MSG91
- How to create a transactional email template with API Integration detail
- How to Add Domain in MSG91
- How to complete domain verification ?
- How to check transactional email delivery reports?
- How to fix the issue if an email is rejected due to content judged as SPAM by the internet community
- How to subscribe to email services
- Transactional email being received in the spam or promotional folder.
- How to get Email delivery logs on Webhook
- Step-by-step process to configure Email API in MSG91
- How to validate your recipient email address
URL shortener
- How to use and check the report of a short URL?
- How to check the URL Shortener report?
WhatsApp
- WhatsApp- FAQ
- How To Get your business account verified on WhatsApp?
- MSG91 - Free WhatsApp Business API
- Guide To WhatsApp Messaging With MSG91
- How to begin with WhatsApp
- Create WhatsApp QR Code To Chat
- How to send WhatsApp from Google Spreadsheet?
- How to apply for WhatsApp Green Tick Verification?
- How to check if your account is verified on Meta or not?
- How to subscribe for WhatsApp services?
Phonebook
- How to upload contacts to a group?
- How to add a group for phonebook? How many contacts can I import/upload at once?
- How can I send SMS on selected numbers in phonebook?
- How can I set the default expiry of any number in the phonebook?
- How to delete selected contacts from a phonebook group?
- Can I copy or move contacts from one group to the other?
- How to export existing phonebook data and upload it on segmento
API
- How can I integrate the API provided in the MSG91 panel?
- Why integrate MSG91 API using Socket?
- What do you mean by API Security?
- How to send + sign in SMS from API?
- How to debug if my API is not working?
- Where can I find my authentication key?
- How to get SMS status in API?
- How do resolve the error OTP not found and placeholder not found in the message?
- What are the reason for error codes received under the API failed?
SendOTP
- What is SendOTP? How does it work?
- Where to find the SendOTP API? How to get Template ID?
- How does SendOTP implement the verification process? Is it secure as SendOTP itself generates the code and verifies it?
- What is the maximum and minimum OTP expiry time?
- Where to find SendOTP reports?
- How to export OTP reports?
- How OTP can be sent in other languages (Unicode)?
- What is the difference between Send OTP and Send OTP 2.0?
- How to integrate the new Login with OTP widget
Text SMS
- What is a .csv file?
- What does a flash SMS mean? How is it different from the regular SMS?
- What is the difference between the Transactional, Promotional, and SendOTP routes?
- How can I schedule an SMS? Where can I see its delivery report?
- How to add or delete an SMS template?
- How can I check my balance?
- How can I send personalized/custom SMS?
- How to move the balance from one route to another?
- How to send SMS using an Excel file from the Send SMS option?
- How to send SMS to the group?
- Why am I unable to send an SMS with the content of my choice? I get demo content repeatedly.
- How do switch routes for sending SMS from the dashboard?
- How to send encrypted SMS?
- What is an SMS campaign, its uses, and how to delete the old campaign name?
- How to send SMS worldwide?
- How to send SMS in a regional language?
- What is Unicode and which characters come under Unicode?
- How can you add/remove a signature along with the SMS?
- How to send Unicode custom SMS by CSV?
- How to automate your reports via Dashboard?
- How to add emojis or send messages in other languages (except English)?
- How to delete/cancel the scheduled SMS?
- How to resend SMS via panel?
- How can I load my previous message?
- How can I convert my Excel file to CSV?
- How to send SMS from my MSG91 dashboard?
- Where to find my Template ID for MSG91 API?
- DND Error while send Transactional or OTP messages
- Step-by-step process to configure SMS
Add ons and Plug ins
- Google Spreadsheet- How to send SMS, Email, and Campaign.
- WordPress and Woo-Commerce- How to send notifications and OTP SMS
- How to send SMS from the MSG91 mobile application?
- Magento extensions for sending SMS notifications and OTP
- OpenCart plugin for SMS notification and OTP
- MSG91 WHMCS SMS plugin- How to track if SMS is not sent
- Google spreadsheet in MSG91 Dashboard- How to use
- Excel plugin- How to resolve the error authentication failure and no internet connection
- SM-share plugin for SMS notifications and OTP with MSG91
- SAP- How to integrate MSG91 API
- WHMCS plugin for SMS notification and OTP
- Excel plugin- How to resolve an Invalid range instance error
- How to check the Unicode message in the excel file exported?
- WebEngage- How to send SMS with MSG91
- Google Spreadsheet- What to do if the MSG91 Add-On option is not available in the Plugin after installation?
- Excel- How to use the Excel plugin for sending campaign
- Freshworks- How to integrate the MSG91 plugin in Freshworks
- Shopify- How to integrate with MSG91
- Google Spreadsheet- How to send SMS
- Google Spreadsheet- How to send Emails
- Google Spreadsheet- How to send MSG91 Campaign
- Leadsquared- How to integrate the MSG91 plugin in Leadsquare
Delivery Report
- I am unable to see the delivery report of the failed API. Where can I find them?
- What is a request ID and where can I get it?
- What is an Absent subscriber?
- What is the meaning of different statuses in the delivery reports?
- What are the reasons behind a failed message?
- How to export/download the SMS Delivery Reports?
- How can I get a report for a particular number?
- Where can I check the SMS delivery reports?
Webhooks
- How does the requestb.in works? How to check if the webhook for DLR is working?
- What are Webhooks? How does it work?
- How can I get the delivery reports on my Webhook URL?
Resellers
- How to get signup updates on your webhook?
- How can I get a Reseller account on MSG91?
- How to create and design a website for selling SMS?
- How can I customize a mail and an SMS for signup?
- How do I white label my website? How to point CNAME for the domain or subdomain?
- How can I disable my client's account?
- How to mark a user Authentic?
- How can I add Demo Balance to my clients?
- How to add clients under the reseller panel?
- How do you give support to our Whitelabel clients?
- Can my clients also pay me online? If yes, then how?
- How can I add pricing to my website?
- How to have my own website for selling SMS?
- How to add Balance to the client account?
- I have disabled a reseller under me. Does it disable all users under that reseller?
- How can I put the bank details like MSG91 on my website?
- How can I convert my client's account into a reseller account?
- How to set pricing for the client account?
- Dynamic Credit Purchase Limit
- How does client search work?
- Why am I unable to pay online? It says, "You are not authorized".
- How to edit client details?
- Client SMS Consumption
- How can I update my client's mobile number?
- How can I update my client password?
- How to add SSL to my website?
All
- How to delete a phonebook group?
- How can I export contacts from a single group?
- I am facing trouble in viewing all the options on my screen. What should I do?
- I am not able to receive SMS when someone sends it on my keyword. Why is that so?
- How can I put the bank details like MSG91 on my website?
- How to send + sign in SMS from API?
- What is blocked numbers? How to block/unblock any number?
- How to add clients under reseller panel?
- How can I get delivery logs for a particular number & the failure reason?
- How can I set default expiry of any number in phonebook?
- What is the character limit for a single credit in English & Unicode? How is credit calculated?
- What is a Virtual Number or Longcode? What is Keyword and Inbox balance?
- Where I can add new keyword for longcode? What is it's maximum limit?
- Why am I unable to send an SMS with the content of my choice? I get demo content repeatedly.
- What is the meaning of SSL certificate error?
- Step-by-step guide to set up and start your Cloud Communication with MSG91
- How to use SMTP in MSG91
More
- How to Allow and Block specific countries from sending SMS
- How to resolve the error cURL Error: Failed to connect to msg91.com port 80/443: Connection timed out?
- How to add a new team member to the team?
- In one go, how many numbers can I send SMS from MSG91?
- What is the difference between free and paid SMS services?
- What is URL encoding and how do URL encoding?
- What are the best Accounting and Invoicing softwares you would recommend?
- How can I change my username and registered mobile number?
- What is Fallback and how does it work?
- What is the meaning of an SSL certificate error?
- How to enable credentials for mobile applications and other SMS addons?
- What is the difference between Push SMS and Pull SMS?
- I am facing trouble viewing all the options on my screen. What should I do?
- Can I get an SMS alert daily informing me about the available and used balance in my account?
- How to request any custom SMS solution?
- What are third-party services?
- How to restrict users to log in to other domains?
- How to disable the access of a member added to your team?
- How can I update my primary mobile number?
- How to download and use MSG91 mobile application?
- How can I update my GST number?
- How to create a Google Group?
- What is a switch account and how to use it?
- What are website and data security with MSG91?
- How to export all client details?
- How to use the Pay after Invoice option?
- What is UserTABLE? How to use it?
- How to Migrate from Twilio to MSG91?
- Promotional SMS to Customers
- My account status is in the demo, what can I do to make my account live?
- Login using Whitelisted IP address
- How to give access to your MSG91 account to support team, in order to troubleshoot on an issue
- What is token and how to use it?
- Can I set customised balance alert?
- How to fix the "could not create SSL/TLS secure channel" error
- Alternate Solution for CSV file Upload
- Static IP Resolution on Various Cloud Providers
- How can I contact Support
- How to block countries on the basis of SMS price?
Best Practices
- What best practices need to be performed for bulk SMS service?
- How to protect your SMS API from Bot Attack!
- How to check Active Login Session
Campaign
- What is Campaign and how to use it
- How to run a Campaign from Segmento
- Where to find the Campaign slug
DLT registration In India
- DLT Content Template FAQs
- Map approved DLT Template Id with respective Flow Id on MSG91 panel
- DLT | FAQs
- Entity Registration on DLT Platform
- Map your DLT Entity (PE) Id with DLT approved Header (Sender Id)
- Step by Step Guide to implement DLT in SMS
- Get Approval for your SMS Content on DLT Platform
- DLT Header Registration | Process Manual | PingConnect
- Error Description- Header/Sender Id not Associated with the DLT Template
- Error Description- Template Id not found on DLT
- Export Approved Templates from DLT Portal
- Error Description- SMS not Matched with DLT Template.
- DLT Entity Process | Post Entity ID Received
- Find your DLT Entity (PE) ID
- Map SMS Content Template on MSG91 API/Panel
- Check your SMS API and DLT Parameters
- Error Description- 211- Template Id Missing
- DLT Consent Template Registration
- DLT Debugging Checklist
- DLT key points for B2B platforms
- FAQ- DLT Consent Process
- DLT Process
- Apply Consent Template | DLT
- DLT Consent Process
- DLT Template Scrubbing / Filtering Rules
- How to use DLT AI and what is the use of DLT AI
- DLT Premium Support
Flow
- How to create a Flow ID to Send SMS via API?
- Does Template in the flow require approval? How many templates can we add?
- How Flow can be stopped?
HELLO Contact Center
- How to create a user account through MSG91?
- How to login with HELLO?
- How to send messages from the agent side through RCS?
- Employee hierarchy in HELLO
- RCS client registration and sending invite
- How to integrate RCS in HELLO?
- Steps to configure Knowledge Base
- How to use Hello for ticketing system
- How to access the knowledge base section of hello
- How to integrate ChatBot with Hello
- How to integrate WhatsAPP in HELLO?
- How to use tags in email inbox
- Getting started with HELLO - Quickstart guide
- How to integrate the Hello-Chat Widget?
- What is Hello?
Integration guides
- Zoho Campaign- How to integrate MSG91 API?
- MSG91 WHMCS SMS Plugin- How to configure
- MARG software- How to integrate MSG91 API
- Zapier- How to integrate MSG91
- Vtiger CRM plugin with MSG91
- HDPOS software- How to integrate MSG91 API
- Cs-Cart- How to configure MSG91 with Cs-Cart?
- How to integrate MSG91 API in ERP Next?
- How to send SMS in Clevertap with MSG91
- How to send SMS in WebEngage with MSG91
- How to integrate with Busy software
- Zoho Books- How to integrate with MSG91 ?
- Zoho CRM- How to integrate with MSG91 ?
RCS
- RCS Form Registration Guide
Segmento
- 4 steps to setup Segmento
- How to use phonebook in segmento
- How you can use the Phonebook in Segmento to send the SMS.
- How to create the Phonebook in Segmento
- How to create a Segment in Segmento
Sender ID
- Country-wise SMS and Sender Id Rules
- What is a Sender ID?
- What is the meaning of prefixes like DZ, DM, IZ, etc.?
- How to set default sender ID?
- How to Add Sender ID in MSG91
- How to delete a Sender ID / Header on MSG91 panel
- What are the supported types of Sender IDs and the ETA for different countries?
Startup
- What is MSG91 Startup program and how to apply for it?
Virtual Number
- What is a Virtual Number or Longcode? What is Keyword and Inbox balance?
- I am not able to receive SMS when someone sends it on my keyword. Why is that so?
- What is the difference between Dedicated Long-Code and Shared Long-code
- How to send custom SMS using Longcode?
- Where I can add new keyword for longcode? What is it's maximum limit?
- Is it possible to export report for a particular keyword?
- How to activate a Long Code?
- How to check long-code balance?
Credits
- What is the character limit for a single credit in English & Unicode? How is credit calculated?
- What is the charge per SMS? Are failed SMS also charged?
- Credit count for different Countries
- Where can I download the Invoice/Ledger?
- How to buy credits?
- How to make refund request? How much time does it take to refund the payment?
- How do make a payment using a Debit/Credit card?
Files
- All You Need to Know about Files option of MSG91
Voice
- How to use Voice Services
- How to Subscribe for Voice Services?

Home Wallet Wallet Guide

Wallet Guide

MSG91 is bringing a new currency-based wallet system to simplify credit management.

To manage credit deduction across all services like Email, WhatsApp, RCS, and voice, it was essential for us to move our users from a credit system to a Wallet (currency) system, this will be helpful in order to centralize the deduction process.

How does our wallet mechanism work?

Once you have charged your wallet with X amount, you will be able to send SMS ( transactional, promotional, or Send OTP) without having to manage the balance in each service, you will be on a pay-as-you-go centralized deduction platform.

You might have noticed the balance in all service type transactional, promotional, or Send OTP is showing zero and that is perfectly fine, as we will deduct credit from your wallet

Help Docs for your reference:

Buy Credit from Wallet Help Doc
Bonus Amount Addition and Deduction: Help Doc
Understand amount deduction from Delivery Logs: Help Doc