ChatGPT Bot

What does this feature do?
When someone chats on your website widget, their details (like name, email, mobile, or customer ID) are automatically passed securely in the background.

👉 The AI never sees these details directly.

👉 But when the chatbot needs to perform an action (like sending a message to Slack, creating a ticket, or updating CRM), these details are auto-filled at the last step to complete the task correctly.

✅This makes the chatbot smarter, faster, and more secure — without exposing private customer data.

🔄 How it Works (Simple Flow)

1. Widget Loads – The Hello Chat Widget is added to your site with your customer variables (like user_id, email, etc.).

2. User Chats – The customer types a query.

3. AI Decides Action – The bot prepares an action (like “send order details to CRM”) with placeholders.

4. System Fills Real Data – The system automatically replaces placeholders with the actual customer info.

5. Action Done – CRM/Slack/Ticket system receives the correct data, and the response is shown to the user.

🖥 How to Add Variables in Your Widget

<script type="text/javascript" src="https://ctest.msg91.com/chat-widget.js"></script> 
<script type="text/javascript"> 
  var helloConfig = { 
    widgetToken: "ccb0ddf",   
     variables: {     
           user_id: "1234", 
           jwt_token: "dGZO...",
           mobile: "918987654310",    
           name: "codebro",     
           email: "[email protected]"  
           }
     };   
initChatWidget(helloConfig, 5000); 
</script>

• variables: These are user details you want to pass to the bot.

• AI cannot read these directly – it only uses them when an action is triggered.

🔒 Privacy & Security

• Customer info is never shared with AI.

• Details are only inserted when sending data to a tool (CRM, Slack, Ticketing, etc.).

• Everything happens server-side – fully secure.

🧩 Placeholder Example
Let’s say you stored user’s first name like this:

name: { "first_name": "Nauman", "last_name": "Khan" }

When you want to use this in a tool, you call:

{{name.first_name}}

👉 Example:
 If the bot sends a Slack message → it will display:
 “Nauman has raised a support ticket.”

📌 Example Tool Call: Send to Slack

1. User: “I need help with my order.”

2. Bot: Prepares Slack tool call → {{name.first_name}} needs support for Order ID {{user_id}}.

3. System replaces placeholders → Nauman needs support for Order ID 1234.

4. Slack gets the final message.

📊 Tool Requirements

• Each tool (Slack, CRM, WhatsApp, etc.) may need specific variables.

• Example: user_id, jwt_token, email.

• If missing, default values can be set in the widget.

🧪 Testing Checklist

• Check if variables are added in widget config.

• Ensure placeholders like {{name.first_name}} are resolving properly.

• Validate required fields (like email, ID).

• Test for error cases (e.g., missing variable).

🎯 Use Cases of This Feature
Here’s how businesses can benefit:

1. E-commerce

   • Chatbot shares order details instantly with support agents.

   • Sends order confirmation or tracking updates directly using stored customer ID.

2. Customer Support

   • Escalates issue to Slack or Ticketing tool with customer’s name & email auto-filled.

   • No need to ask the customer to repeat details.

3. Sales Teams

   • Bot pushes lead info (name, email, phone) directly into CRM.

   • Makes follow-up faster with complete customer context.

4. Banking & Finance

   • Securely validates account ID / transaction ID before processing requests.

   • Keeps sensitive details private from AI.

5. Healthcare

   • Patient chats → Bot securely sends patient ID & appointment details to hospital system.

Why This Matters

• Customers love it → no repeated questions, smoother experience.

• Your team saves time → details automatically flow into the right system.

• Your data stays safe → AI doesn’t see sensitive info.

📌 Next Step: Add your widget with variables → Build AI Chatbot → Start automating secure, personalized conversations.